Atria

This survey should be printed and made available to add residents. Many people do not have cellphone or counters. Finding someone to help is difficult.

Our only experience was with the memory care floor. So, I can't be certain about the rest of the place. They definitely need people better trained in dealing with Alzheimer's residents. They don't seem to be able to deal effectively when a resident exhibits anger and frustration. They just ship them to the hospital. I do think that this is fairly common within most elderly health care facilities. The food could stand some improvement given the cost to stay there. I will say that the direct care staff are very kind and attentive to the residents, even the more difficult ones.

We have recommended but this is not the Ritz. Mom constantly complains about the food. They have mtgs often. Maintenance seems to be put on back burner in individual units. Overall look of the facility is nice though.

Facility is wonderful, staff is excellent, the only thing I'm concerned with is that when it's closing time for the check in desk person to leave they leave and anyone can walk into the facility....there should be someone there 24/7 to monitor. I suggest they get a cook or two who knows how to cook properly and gives proper portions. Since my mom has been in this facility they have gone through at least 4 different cooks. There are two separate feeding times for each meal and on the second feeding the residents are told when they say what they would like to eat that day they are told oh we ran out so they are offered something else. Overall the place is awesome. If they can just get the food issue resolved it'll be better than awesome! My mom is very happy there.

Their accounting team is horrible, they really haven't had many correct invoices ever and try to hide it or blame others. They tried for a while with improving the food and it's back to fairly bad. My mother-in-law likes her apartment and is much better and happier overall, which is wonderful.

There are some good activities, but I think there needs to be a heavier emphasis in on boarding new residents.

The staff are wonderful. Very friendly and supportive. They go above and beyond to make newcomers feel welcome. My mom has never said the food is delicious. It's always just OK.

I would say that the administration is shady and the residents are generally friendly. We picked this community because it offered activities and is located in a nice walkable area of Davis which is generally safe. I would recommend- Only if their loved ones were quite independent..

I think most places lie about what they can do, so I suppose the best option is to pick the cheapest place and hope it's not horrible. Before moving into the facility, they say they can do everything. Once there, they can't do any of what they said. They grossly misrepresent the activities. Selected this because it seemed decent and affordable for the long term. As soon as someone needs help, the costs start to ratchet up quickly and they do not consistently deliver the services being charged.

I have been here going on 3 weeks. The heat in apartment has only worked about 3 days out of the time. I moved here from California and don’t have a car yet. I have a great deal of health problems but sm quite young and a good mobility. So after the 1st week I was reassessed and reduced al cart services based on my health. Now I am low man on the scale. No rides etc. in the upside the staff is great on many levels. The food is better than average but repetitive even only after a couple of weeks.

There are some wonderful dedicated caretakers at Atria who are kind and helpful to people needing their care. I do think that they need better food choices for that age population- less specific (ie southwestern etc). Ask the residents what they like/don't like. Activities often appear to be simple and not attractive to an educated resident.

#1 - overalll a good facility #2 -overall very clean #3 - overall most staff is friendly and helpful #4- quality is decent but could use improvement #5 -food is good #6- need more activities for memory care #7- very expensive and could do more daily for my mom consisting the cost.

They need staff that can handle difficult residents. The aides get offended and won't help them but these residents are old and this is just what happens. My loved one has missed breakfast on countless occasions . They are always short staffed. They need staff that can handle difficult residents. The aides get offended and won't help them but these residents are old and this is just what happens.

The price just keeps increasing and the aids can't do very much clinically. Some information I was given at the beginning was incorrect and I'm not happy with the pricing

When it comes to the friendliness of the staff, some are very but some are never around like the directors or anyone who could fix anything. We would rate the breakfast a 4 our of 5, but the supper more like a 2 out of 5. All activities are not very convenient, the gym is to small and there are no trips off site. Too expensive. No credit for meals missed Housekeeping is a joke. Can't touch any thing. Does not use a mop to do floors. Would not recommend. The residents are sweet and deserve better

1. Generally speaking, food is good. 2. Activities are mixed. Some okay. Most are dull. 3. Nursing aides are competent and helpful. The emergency button is a highly useful touch. 4. Facilities are excellent.

My loved one is currently a resident at Atria Rancho Mirage and overall her experience at this facility has been okay so far. The staff are good and are all very friendly. The food is okay. Breakfast is great, lunch is okay and dinner is bland and lacks texture (according to my loved one). Due to budget cuts, the doors are unlocked with no one at the front desk for 30 minutes each night. That's a huge security issue. Overall, I would probably recommend Atria Rancho Mirage to others.

there was a lot of confusion with the place. the apartment was filthy when we took possession and my parents were moving in a few weeks later. i figured it would be cleaned weekly so it would get clean by the time they moved in but in fact no one ever cleaned it. the amenities didn't work (cable) and they kept telling me they did despite me clearly sending pictures they didn't work. they switched the rate for the second person between the time we signed up and when my parents moved in. after my parents moved in i realized no one had ever cleaned under the appliances and it was covered in crumbs from previous tenants and dead cockroaches. overall the response i got from the front desk and the administration was pretty awful. as mentioned the apartment had never been cleaned. dead flying bugs on the floor when we took possession. the tops of cabinets were grimey and uncleaned under appliances had never been cleaned it seems but definitely not between the last tenants and my parents. most staff have been friends but a couple were pretty rude. i assume they were just having a bad day tho. meals seem ok. when my parents moved in no one gave them a tour or explained anything to them so they couldn't figure out where to go for food. when they went to the dining room, no one seated them or served them when they sat down. i think because atria had recently had a fire that perhaps things were out of the ordinary, but my parents had a really rocky time settling in at atria and aren't feeling too comfortable there as a result. i don't get the impression the admin of atria really is worried about it since they already moved in. low value for cost because they told me the second person fee is based on the apartment size. why? they pay for the apartment. the second person fee just covers meals and activities for person 2. how does that relate to the size of the apartment? the whole thing feels like a money grab especially since the sales person quoted me one price and the lease had a price that was hundreds more per month for person

Food is horrible. Staffing has been an ongoing issue. We have complained almost since arriving and there has been no improvement. For people that have no other option, not good. Office personnel is not approachable, and it took months before my mother was acknowledged by name as a resident. We picked this community mainly because of the location and option for care services if needed.

My loved one is currently a resident at Coterie Hudson Yards and overall his experience at this facility so far has been okay. The meals and the resident's rooms are both good. However, the nursing care that is provided is way less than ideal a nd that is the main reason for my loved one being there. All in all, I am not sure if I would recommend Coterie Hudson Yards to others or not.