Atria

I do not recommend this community. It's not worth the price. Employees do not seem happy, and residents do not seem satisfied. There seemed to be drama and a disconnect each time I came to the community.

All in all my experience was good until I paid the deposit and received the keys for my mom's unit. 3 days prior to move in the facility changed their mind and no longer welcomed my mother to their facility due to incorrect old info provided by a physician. Instead of talking with us or my mother to do their own assessment they disinvited her and left us scrambling. Then it took me multiple calls to receive my refund. I understand certain circumstances or facilities may not be suitable for all individuals but during an incredibly difficult time and decision making process they could have been more understanding and handled things better.

The top staff needs to improve. I would not recommend this community to other famlies.

I would share with others that Atria El Camino Gardens is a nice place, but the staff isn't very attentive. The staff there don't know how to get back with people if they call with an issue. I've had to call the building director four times for her to call back. Same with the nurse, who never called me back. I've left message after message and there's nothing in return. They are terrible when it comes to getting back to someone. If you have a concern and have left messages, they wont get back to you.

I would not recommend this community to anybody, they need to work on improving the price to get in here.

We did not have a good experience at Atria Marland Place. They didn’t provide good quality care. There was not a good staff-to-resident ratio. It was difficult trying to get them on the phone. Even when I went in person, I couldn’t get to someone to talk to regarding issues. So 90% of the time I had to go through emails. Cleanliness wasn’t great either.

Not enough help-aides or dining room. Terrible Food- Very Expensive- No follow Up communication -with management Poorly designed rooms-chopped up.

The facility is beautiful and they have a wonderful activities director who tries to engage the residents. The staff and the management have been awesome, I am really thankful for what they do. Bridget who runs the floor has been super helpful as well and really tries to do what is best for my mom. The thing that kills me is the business practice, we kind of got trapped. If you have to have a 24 hour aid, it triples the cost per month so I have to be here with here a lot because we cannot afford that. I would tell others to make sure your loved one will not require care beyond what they can offer because they may very well put you on that 24 hour aid which is extremely expensive.

We started out on a bad foot. I went in for a tour and without even seeing my loved one or meeting him they told me that my loved one needed memory care and that is not what we needed. They said if we put my loved one in memory care we would get the best care and sold me on something we did not need. My loved one was stuck there and was angry because they did not fit in there and there is no one to really socialize with. They did not work with me at all and were accommodating. All of the care staff could not have been nicer, they were all sweet and wonderful. We went and ate in the assisted living dining room and it was a great experience. We went a second time and the sales person who sold us on memory care told us it was not our dining room and was saying this stuff in front of everyone and kicked us out. It was very embarrassing.

My loved one did not have a good experience at this community. She felt like there was not enough attention to the covid restrictions and they recently just had a break out of a few cases. Prior to the outbreak I noticed that none of the staff were wearing mask and I reached out to the director and she stated that they were following guidelines. However, with the at risk people in the community I don't understand the risk and I felt they should still be in mask. One of the workers did not know about the outbreak and we were amazed they did not communicate this with her, we felt like no one was in control. This was just a serious problem for us. This community was friendly and clean it was mainly the covid situation

Right before my mother moved in they had a covid breakdown. I could not get anyone to return my phone calls and I could not check my mother in due to the covid issues. I decided to not put my loved one in right now I lost my deposit on the room and they kept billing me. They hit my mothers account for the amount and I am still waiting for a return call for this to be figured out. The rooms are nice and the building is nice. There is not really any outdoor space besides a terrace.

When we were touring they had a really good director who has since left. The facility itself is very old and when we went up to the memory care unit, all of the rooms looked out to the tops of buildings. It was not a place I wanted to put my mom.

Atria Grapevine can work to improve the overall cleanliness and the friendliness of the staff members.

They were grossly understaffed in the memory care unit. They had no activities to speak of. I had to hunt down staff all the time to get help for my husband. And sometimes I found the staff sitting and watching television. I had to hire my own caregivers for the tune of over $[fee removed] for the first week, because they couldn't take care of him. The food was okay - that's the best I could say about them. One of the staff members said that the Biden administration gave all the caregivers $20,000, so they all just left. And she was the only one who stayed. So the administration in Washington may have caused the understaffing. It may not always be that way.

I would say look beyond the marketing stuff and calendar of activities. They had a full calendar of activities, but they were a disappointment. There was always bingo and stuff, but aerobic type of activities were always an afterthought. My loved one was supposed to get checked up on. But apparently to them, that simply meant they would ask him how he was and take him at his word that he was okay. The common areas were clean, but I would see little flies around the garbage in the living areas. Dad did like the food.

As far as the people who care for our loved one we have no problems, they are very friendly. However the management has a lack of communication and it seems to be happening a lot more. The first time we visited we got a frozen people and it was atrocious, but we did confront them about it and we think it is improving. Our loved one says there are no activities, but having memory issues we have to take that with a grain of salt because we are told by staff our loved one is participating in things. It is a good price for the place, we did have problems from the beginning with rates being added and there being inconsistency.

The staff is wonderful, the grounds are clean, the rules are a bit strict with visitors but the 2 Directors (women) are rude, inconsiderate and do not want to be bothered by residents that have an issue here or there. Do NOT put your loved ones in here.

right now is not a good time to be here and the community has a severe staff shortage. Management does not treat their employees with respect. So I would not recommend this community to anyone right now.

On a positive note. . . The place is great. Staff and food is exceptional. On a negative note. . . The administrators not so great - mostly unresponsive and lax in their duties. Kitchen needs help too.

The community looked a little run down.