Opco Skilled Management

I have found a few exceptional staff members who have shown extraordinary dedication and concern for their patients wellbeing. [name removed] reality is humans work there and every interaction is not perfect but I feel like my person is safe and well cared for.

No real complaints truthfully. [name removed]very happy with her accommodations and choice to live there. I just spent the last month there helping her recover from a recent hospitalization and get moved in to her apartment and was pretty impressed with Hallmark overall. Nicely maintained, friendly community and lots of services available to her that make her life easier. Would happily recommend to new prospective tenants.

I do really like the grounds here they are really well kept and I do like the dog park. It is extremely expensive but you do get a lot of services

From my family member's perspective, some of the nursing staff are not as friendly, and it's hard to get any answers from anybody. But I know there are many factors going into that - things like staff shortages and Covid going on.

Well informed on the location and what is offered. But where are the pictures of the inside? Bedroom's? Dining Area? Hallways? If someone is looking to move there from out of town, don't you think they would like to see some pictures?

Here's the issue: administration of facility changed within weeks of moms residing there, from nonprofit to for profit. Ever after that, communication regarding billing and requests to fix heating cooling in moms room were extremely poor. Bills always needed correction on their end. Failed to address facility challenges. Here's the other thing though, this facility is staffed with caring beautiful people.

For the most part, I am enjoying my stay at The Village at Northrise! The people there are great, and the staff are sure to take care of my needs! My primary concern, however, is that the food is terrible. This facility also does not offer menus for diabetics and people with special dietary needs.

This community did not compare to the community we ended up choosing. The tour was not inviting, we did not stay long enough to know whether they provided snacks for the tour. We needed a brighter setting for our needs.

The nurses and aids are very friendly, kind and attentive. However, it was not a social environment at all...monthly activities calendar was consistently late, activities got cancelled or were uninteresting and it did not inspire residents to be active...it really lacked of energy and participation. In addition, my mom sometimes asked for help from more experienced medical staff or managers and response times were slow and required much follow up. When my mom had to leave out of state for medical care but was still paying, her apartment was not cleaned the entire time she was gone, nor ready for her upon her return. Now that we have a basis for comparison for where she is now, Northrise has some work to do. And perhaps over the last year they have. This was our experience while she was there and I cannot speak to its present operation. But would I say is they did not deliver on what they advertised.

If you had asked me 2 weeks ago I would have given all of these a rating of 4 or 5. It was a great place for my mom. However, a new company took over and families are scrambling to relocated their loved ones elsewhere. With what's going on now, I'd give each of these a low rating now. A New company took over, laid off most of the staff (although complying with state regs of 1 staff per 15 residents), increased prices by 10%, trying to move assisted-living/memory-care residents into skilled nursing (because NM is no cap on liability for assisted living), etc.