Atria

A lot of the people are very nice but they are very understaffed. It is very lovely to look at and staff are super accommodating. But because of them being short staffed, the waiting time for the call button is very long. We have mentioned it to people in charge on multiple occasions. Some days they will be there in the 15 minutes but others they are not. I could not recommend them right now because of these staffing issues.

Our family had an in person tour and the tour experience was okay, we felt things were a little wishy washy and just decided this wasn't the place for our loved one

I would not recommend Atria North Point based on our experience. There have been several Directors that have already left the community after having my loved one in the community for a brief amount of time, and this is concerning to me. There are three meals a day, and my loved one doesn't care for the food. We were told the community would provide restaurant-quality food with plates and on linens. Recently my loved one was served cold fish in a Styrofoam container and I ended up taking my loved one out to eat after seeing this.

Overall our loved one is very happy with the people that she has interacted with so far, the staff members all have been very friendly. She is very happy with how she is being treated.

My parents lived at Atria Cinco Ranch for about a year. The maintenance was not very good. The building itself was really new, but had structural problems. The quality of the food was good when they first got there, but it went downhill. The costs after a year had increased by [price removed]. The staff were nice, but nice can only go so far when you're not getting what you're supposed to get. My parents were not happy here for a few reasons; the quality of life was poor, the massive increase of monthly rent, and they were not receiving the services they were paying for.

I think the staff could do a better job of making the families feel that they are working collaboratively rather than it seeming like the facility vs. the family members.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

The tour was ok, but they were in the middle of going through some staffing changes. They really wanted her here but we were just not ready and had things to do, we felt the staff was a little pushy. The facility also has multiple levels and we were nervous that would be an issue. The staff were all very nice and helpful.

This was a nice community. It didn't have the 2 bedroom apartment available when we needed it.

This community seemed to want to put my mom immediately into memory care and that would have not been the right environment for her. They also had a sign that says interviewing for all positions and no experience necessary and it was just a little unnerving 3 when i showed up they were not expecting me and that was awkward. They also had a covid outbreak in memory care so we couldn't see much at the time.

We toured Atria Cranford and it was very nice and hotel like. We didn't see any of the residents out and about. They were all in their rooms, whereas at the other communities we saw them all engaged in different activities. Because there was no one around, it kind of gave off a weird vibe and that's why we chose a different place.

Village Green has only been open for about 18 months; the staff has changed before my eyes and I've only been here for 2 months. overall they're on their 3rd or 4th executive director. the aides themselves are changing and they are very understaff. because of that, the residents are suffering. my loved one is incapable of doing anything on his own, and the response time to his pendant is very slow - it takes them about 30 minutes to an hour to reach him. they wouldn't know if he's ringing because he needs help to the bathroom or because he's having a heart attack and that's very concerning. their excuse for that is always, "because we are understaffed". the staff are overall nice, but because they are so overworked they can get a little rude, and I get that. I respect them and we give them praise for their work, but I'm worried about my loved one and his care. they have a brand new director who I am in constant communication with and I'm hoping he will turn this ship around. my sibling and I visit often and we'll run into other visitors who share their concern, so I know we aren't the only family who feels this way. I'm so thrilled that Village Green is so close to my home, I'm very grateful for that. I wish I could give them a better glowing review, but if I was looking for a place at this very moment I'd want to hear the honesty of someone living here.

Overall rating is a 3 because of good and staff shortages. Very efficient - remembers things - always looks lovely. She makes the folks laugh and happy. Always on time - I trust her and like her so much! She (keeps her word) hard worker.

I didn’t like the fact that there were apartments upstairs and downstairs - it made it feel more like a standard apartment complex. I just didn’t get a warm and friendly feeling when we visited. And the apartments were older.

average

We went by to take a look and this community was not very flashy and seemed to be older than what we wanted for our loved one. This was just not what we were looking for.

This facility is beautiful and is pretty new. They seem to have alot going on for the residents. The care is good from talking to a friend whose mother lives there. The Life Guidance care unit appeared to be understaffed and a little chaotic, but still very nice. The residents aren't engaged in activities as much as they should be for memory care, with the majority of their time being spent in front of a television in a large sitting area. This could be due to no director or activities director in this department. Atria Lafayette Hill is worth checking out!

The tour at this community was nice but we just knew that this community was not thee right fit for my loved one at the time. They gave me all of the information that I needed and answered all of my questions.

Our loved ones stay was short lived and a little chaotic. They could work to improve on their food delivery service especially during covid lockdowns. The food was always late and most of the time served cold. Also they did a poor job actually making sure the residents received their food. At times we were not confident our loved one was receiving the three meals a day. However the community was kept clean and the staff were friendly.