Atria

We would of given this community 5 stars but up until recent they are deciding to raise the rate almost what seems to be triple and our loved one has not even been there a year. The community is very clean, and the staff are friendly but the communication could be better. Our loved one really enjoys the meals and dining service and the activities are starting to come back. However, we are a little upset and confused with the fact the community is having the residents chip in for Christmas gifts for the care givers a certain about a day for the length of time they have been there.

This community was kind of for smaller people. There was not as much space in the rooms and the staff were great and professional. But the physical plants and apartments were smaller. The people really seemed to know there stuff.

The reason we went here is they have really huge three bedroom apartments, and everything else we looked at was small. My loved one is happy with her apartment. And she has about 4-5 different things going on every day with activities. The rent is a little high though with a recent increase.

Covid could be a factor, but I don't think there are enough activities to keep the residents busy. Other than that, the only other main issue is the food. The residents say the food is horrible. It's pre-pared and brought in, so it's not fresh. But the daily staff is great. They've all been there a long time. The office staff needs a little work. Living spaces are nice, but the wi-fi is terrible. You have to try to go into a common area to get it to work, and its still not all that good there.

It's a very nice facility. It's very clean, and the rooms are nice. The food is awful, and a real sore point It's all the same thing. They just give it different names. I don't think they have many activities. They do bingo and that sort of thing, but nothing much. I would like to see them keep the residents busier. But the staff for the most part seem to try. They're very nice and try to be helpful.

Good middle of the road senior living. Serving staff is great!

During the onboarding process, they were great and very cooperative. They seemed very interested in doing the right thing by my loved one. But once he was there, that was not the case. I don't think they were equipped to handle his combativeness. I would have rather had them be upfront and say they couldn't handle him rather than have us move in and then obviously they can't. He was a difficult patient, so it was not all their fault, but they certainly didn't help the situation.

It's nice that our loved one is near family. It has been amazing for my loved one. The meals and the cleaning, and plus the daily assistance with some daily activities has benefited my loved one. The family no longer has to worry about meals and laundry for my loved one.

Initially described as the Cadillac of senior living, the experience has been less than stellar. Understaffed, very few activities, workers seem overworked, underpaid, and frustrated. As covid winds down, we hope it improves considerably. For what we pay we expect more.

There was a lot of confusion with the move-in process, I think they really need to improve that process. I would recommend this community to others

It is a good community and would recommend the community to others for their loved ones. This is cost effective for our family. The staff that handles the transportation is awesome. The community says the food is five star; however, our loved one can still make their own food if they want. The administration and office staff are all very, very good. There is no staff around after a specific time and they lock the doors at a specific time frame for the independent side.

There were still quite a few Covid restrictions at the time that we toured, so we were limited on what we could see. And I felt like we couldn't get a true perspective. It was a smaller, older facility, and didn't have the wow factor of another facility we toured. We saw a tiny little resident room. We didn’t get to see the activities room or dining area, but that’s not their fault. The people who led our tour were very informative, welcoming, and kind, and they took time to answer any questions we had.

We did not have a good experience, especially with his medications. They were not able to follow the correct administration of his medications. They asked for a security deposit but it is a community fee, it is not refundable at the end of the stay which we were not told.

We had a virtual tour, and because of that, I felt it was difficult to determine what the facility was actually like. It would be very easy for them to just show you only the best of things. So I didn’t care for the virtual tour experience, but the person who led the tour seemed very nice. I just had limited information to go off of because of the virtual format.

Our family had a virtual experience, and it was nice but the community was just way out of our price range.

Right now I would tell others the community need a boiler, and we don't have enough hot water. The food is okay, it is very repetitious though.

Surprisingly quiet location even though it is close to Rte.53. Smaller facility, but overall nice. One thing that put me off was a resident that was wandering and looked confused, while some of the staff chatted.

Atria Maplewood is beautiful, we are happy with it, and all in all it generally is a good place. There are not to many activities going on at the moment and some of the staff members are very nice, and others not so much. We do think the value for cost is pretty high.

They didn’t have anything available at the time when I toured. They just showed me the dinging room and a few things. I didn’t really get much communication with them. I decided to put off moving and keep looking.

No outdoor space, lacked charm , very basic.room was a box .people were nice but disappointed in location seemed like it was dropped in a parking lot