Atria

I didn't like the staff at Atria El Camino Gardens - they were not communicative and the nurse there never ever returned my calls.

My husband had a very bad experience with Atria. He went there for a month respite day and he was dropped four times. The first time he was resulting him to go to the hospital to make sure he didn’t have a brain bleed because the aid said that he banged his head on the door jam. Which was not the case when he fell, the aid hit him in the head with the wheelchair as she was moving it out of the way. The reason why he fell because she didn’t have the wheelchair locked when he needed to sit. my husband had a stroke and has left side weakness, no use of left arm, and he cannot stand for long periods of time and he cannot walk. He was having a Gastro issue during his months day at Atria. We were told that they could not change him in the bed that they had to change him in the bathroom standing at the rail. He was dropped another time when they were trying to get him out of bed instead of them, listening, and showing him how to do it they just took it upon themselves to try to pick him up.

I would not recommend it to anyone. I moved out of that place as soon as I was able. A large percent of the people who live at atria should be in assisted living and not in a senior living facility. The place is not clean, elevators often not functioning and 'chefs' never last very long. The food is TERRIBLE. The staff talks to you like a child and will not take any of your issues seriously until a family member brings it to their attention.

Only [name removed] she’s amazing very nice and humble person. Meanwhile super nice and kind and Respected. and from the kitchen only [name removed] she is such a wonderful and amazing cook. The services of this facility is great but some of the caregivers and servers don’t respect and behave with the resonance as much as they are supposed to most of the residents don’t get treated well.?????? And their customer service people [name removed] and [name removed] is so nice

When it comes to the care services, they were completely unable to handle my loved one. They insisted we bring in outside help. My loved one managed to escape the facility. In interviewing other facilities I have come to the conclusion that Atria is understaffed and undertrained (at least in their memory care unit). With the value for cost since we ended up having to pay for outside help 12 hours a day, the cost became extremely burdensome. We have now moved my dad to another facility where he seems to be receiving better care for his individual needs. I think Atria is probably a good place for people dealing with senility, who are calm and gentle, don't move around much and just need someone to feed them and keep them company. But it is not a place for dementia patients who struggle with hallucinations and consequent behavior issues.

Beware the bait and switch on their costs. My brother was 'evaluated for level of care' 3 times and each time was elevated to a higher level of care that cost at least $[removed] more. The end cost that they claimed was his level of care was over $[removed]a month. That was an increase of over $[removed] in the 36 hours from his initial evaluation.

We were not happy with our Aunts experience at Atria Park. The assisted living services are totally inadequate. They are extremely understaffed and the wait for help is very long. One, my Aunt fell and waited struggling on the floor for over 30 minutes for help. There are many stories like this at Sierra Pointe. If one complains, one is told maybe your loved one needs to move to a higher level of care. You learn to shut up or get evicted. The food quality is poor--and the wait for service in the dining room is long. Hot food is served cold, and those who need help at meal times dont get it. I am sorry we moved into Atria Park, and glad we moved out. There are better options.

My Mom was here for one month - [date removed]. I couldn't move her out soon enough. I was hoping for a place where she would be safe and well looked after. This was not it. Her call bell NEVER worked, aides didn't show up, aides left her alone, and more. Staff who told me how amazing place was were not available post the check being cashed. I was told by her and other management "not my job". The best was when I was following up on billing issues, safety issues, concerns, etc. the response was SIGH! Highly unprofessional. My Mom has moved to a new place where she is safe, well looked after and thriving. Staff at new place genuinely care about the folks that live there. If you want to sleep at night, do not let your loved one sleep here.

Dining room is open from 7:30 to 7:00 but it seems chef has never opened a cookbook and doesn't care. My 1-br costs <fee removed>. $150 worth of gift cards disappeared from my room. There are no black residents so they just hired a second director of sales who is black in hopes of solving that problem. I estimate there are only About 50 residents and half are in Memory Care. 4 floors, 27 rooms per floor. Food was just as bad as [community removed] where staff was friendly but laundry was stolen. Management didn't care. Older, uglier building, smaller rooms, some without overhead lighting fixtures, one resident didn't even have a fridge in her studio. I'm 81 and the thought of moving again is out of the question. Never thought I'd die hating where I live. They all just want your money.

What they could improve on our would be - Getting rid of rude employees and evicting residents that cause a health hazard

It was not positive. My husband hated it and we both wanted to move back home. The woman in charge, [name removed], is a very negative influence at Atria. We won't do that again. Most staff seemed frightened they could be fired. Many rules had to be followed and staff seemed afraid to interact with residents. [name removed] was very unprofessional.

It was a horrible experience. They do not know how to take care of patients with dementia and the nursing staff at the facility is inadequate. We moved my mom after two months. Also the administration was unhelpful and rude throughout the entire process. They seemed more focused on payment than assurance of resident care and safety. Poorly run and I would never recommend the facility to anyone.

We moved my father into Atria in Sep 2023, after recovering from a bad fall, physically diminished but still mentally sharp. I gave them all legal documents (POA, HIPAA) and they committed to an open line of communication with me. They consistently reported (when I would ask) that he was doing OK (except for one cigarette incident that did not repeat), with nothing notable to discuss. In May 2024 they called me to tell me that they were evicting him due to inappropriate behavior with a staff member. I asked whether it could be a sign of mental deterioration and if we should follow-up, but they said the eviction was non-negotiable. Further, they told me a similar incident had happened in Feb 2024. They never reported that to me! This resulted in losing 3 months before we could conduct neurological/other testing to help him and left him depressed at accusations very much out of his character. Atria failed in communication responsibilities to the detriment of my father's well-being.

They asked for and were given a $[removed]. Deposit. After reviewing his case file, they said they would not take him. Over the next month, It took repeated calls and finally a call from my attorney to recover the deposit.

My mother was treated very cruelly and was afraid to tell me until she was completely out of there. My mom has health challenges but was cleared to go to Atria by their assessor. Once she was there, the staff felt that her difficulties were more than what they were equipped to handle. They treated her harshly until she left. She left early and they stated that they would refund us the days that she prepaid but didn’t use. They finally refunded us but only after I sent letters to the officers in the organization. I never want to use them again!

My mother has been at the Atria in Glen Cove for two and a half years and after a strong start, things fell apart. To fill empty apartments, they let in people who needed more care than they could offer (even someone who was incontinent and someone who tried to escape). Now at least 1/4 of the residents require 24-hour aides and there are long waits for elevators because of the additional people coming into the building. There are several residents with dementia and no services to support them. This is not the place we selected and we feel like we were duped. What started off as a vibrant living environment quickly turned into a nursing home with oxygen tanks and walkers. The management ignored several complaints and has created animosity and has made us all angry and frustrated and looking to move.

Would not recommend this facility. It's an old Mill building with hardly and parking. You have to park across the street which is a very dangerous street to cross. The place itself is not clean and has a very bad smell throughout. We do not recommend Atria.

I enjoyed most of the rank and file staff. The head of the facility was extremely cold at the end. My sister and I were beyond distraught Didn't really have a lot of reco for activities They would not even give my mom ensure

The experience could not have been worse! I had a signed contract and paid a deposit. Additionally I had an email stating my mother would not be reassessed for 6 months. Yet they refused to take her from the hospital. Clearly a bait and switch.

[name removed] made a $[removed] deposit and signed a contract. Two weeks after her scheduled move in date, she decided she wasn't going to move. Atria determined that date as our required 30 day notice and kept the $[removed] and charged an additional $[removed]. [name removed] never spent a night, ate a meal or participated in any activities. Appeals for partial refunds were rejected. Late payment notices piled up and we paid the $[removed]. Overall a nightmare of irrationality and impersonal consideration. An expensive lesson. In my opinion, a facility to be avoided