Atria

It took so much effort to convince my mom that this was the right move for her, now she is afraid of going into any Assisted Living Facility. It was absolutely the worst experience ever. Ill explain: we went through the entire admission process. Paperwork, medical records, multiple nurse visits, multiple facility visits. We paid them for the first month & on the day my mom was supposed to move in, they called us & stated that she had been rejected bc of a medical issue. Which they already were aware from the beginning.

I was incredibly disappointed with the Memory Care offered at Atria Longmeadow Place. The administration do not care for your loved ones and send residents to the hospital unnecessarily because they do not want to deal with the symptoms that accompany memory loss. I do not recommend Atria Longmeadow Place if your loved one is experiencing memory loss and encourage doing extensive research as there are other better facilities in the area.

We did not have a good experience. My mom was diagnosed with a metastasized brain tumor 12 days after move in. She cannot return because of medical reasons but they evaluated her and despite recommendations from her rehab facility determined she could return which meant paying the 60 days rent instead of the 30 days rent if leaving for medical reasons. Also we had her room completely cleaned out about 7 weeks before we could stop paying rent. All in they got 3 1/2 months rent plus the $[removed] buy in for the 12 days she was there. That they do not consider her leaving a medical reason is outrageous and a money grab.

Staff changes, complete lack of communication once the contract is signed, low level of care regarding medications administered, with signed documents saying they would give certain meds and didn't, deceit about what they will provide regarding check ins and meds, safety concerns regarding meds, security, and who is in charge of what. She lived there a week and we had to move her, and they charged us for May even though she was out before the end of April, but they did not return calls or messages regarding the move out, presumably so they could charge us since they never confirmed her move out. So we are in the process of fighting for that payment back. Hope this helps, happy to provide more info if needed. I would not recommend them to anyone, ever.

They were not upfront with the staff capabilities. Staff is always on the phone in the common area. Seems like minimal activities. Rooms are huge though and nice.

After the papers were signed and the money was paid, that's when they explained that they were a social model (which I never heard of before). They kept calling me about my mother's behavior. She was being sent to the hospital every few days. They suggested that she go to Masonicare to have her medication assessed. She was there for 3 weeks. When they were contacted about her release, they did not respond. They basically abandoned her and we had to rush to find another place for her. She never got back to where she was before moving to Atria. And I didn't mention that my mother was there for less than 3 weeks, moved in 9/20. They charged us for the month of September and the month of October, refused to refund any money.

Was promised a room for my mom (when she was going through cancer treatment) had me sign a contract and pay upfront Moved my mom in after being told days before that her room wasn't ready, after all, and she was staying in the guest suite. Terrible. She was there 2 weeks! Terrible. Nobody came to speak with us, she got very sick and wound up being hospitalized and never got to go back - her room was still not ready. I am still receiving a bill for the time she didn't even get to live there. Awful experience, .

Make sure it is the right place that cares for your loved ones, not just the money I had set my mother up into a room. I thought she would be happy with the people seemed to be extremely nice but then after I moved in a few of her belongings, they did an assessment. And the assessment was difficult to understand and they added an additional [Amount removed] onto my fee without even my knowledge. They sent me a contract with the new amount. Wouldn't explain it? No one would call me back. So finally, I had my husband go and pick everything up out of my mother's room that we had just put in there and ask for a refund. So make sure they really care about your loved ones. And it's just not money for the facility.

It's all really a phony façade. It looks and feels like a luxury hotel yet it is only the outside appearance. We spent three months at Sage and never once did I feel that my father was being taken care of properly at a [Amount Removed]/mo price tag. They were constantly understaffed and poor/slow to respond to any questions or concerns. The executive director position changed three times in the three months we were there and other management positions changed out as well. It was difficult to get my father's room cleaned at minimum once a week... in fact, it was three weeks that it took when we first moved in. I ended up having to hire a caretaker to stay with him, and to assist him with his medications, his shower, and care of his living space. When getting the initial tour, and even afterwards, all the wonderful descriptive words were used to convince me, and I'm sure others that they cared. I'll leave it at that for now since just writing this summary has made me quite sad. After moving my dad to another facility, he passed a month later. It is quite hard to remember those last few months. Traumatic better describes it.

They sucked we were there for 3 months before we had full her out. And they tried to financially exploit us. Called a mistake for an investigation

Susan fell 12+ times at Atria park and they forced me to pay extra for someone to watch her from 8pm to 8am at $35 per hour. They only have 2 people watching 20 residents at night. This is unacceptable and I complained to them. Unfortunately Susan passed away on July 6, 2025. I give Aria park of Lafayette an F.

If you are considering Atria North Point for a family member, keep looking. The building is old and in need of repair. The walk to meals is only convenient for residents close to the elevator or dining room. The meals are hit or miss and the dining room is run poorly. If you don't go to meals in the first rush it's hard to get someone's attention for service, even if it's within the time frame for service. The front desk people are nice but only so helpful. We asked about getting the daily menu online and the front desk claimed it was on the website but the dining manager laughed in my face and said it wasn't. They cater to the very independent resident. If your loved one is capable of living independently but in need of a little assistance (walker etc) forget it. He/she will still be expected to move their own heavy dining chair across the floor to a table, carry a heavy package upstairs etc. The ambassador program is a joke. Like a middle school click and not welcoming.

Horrible experience. They have 1 nurse on site and do nothing. My father passed away there after 3.5 weeks and then I pulled my mother out. Very clean but terrible staff and programs. So Atria sells themselves on watching and helping in memory care. We put my father there and everyday we went he was wet in his diaper. The rooms where never cleaned. They had my mother in memory care and she didn't need it. She was basically doing there job and helping my father. It was about 3.5 weeks and my father passed after falling twice in there care and we took my mother out at the 5 week point. They sold us a whole song and dance on how they take care of patience and also took a 4K community payment that they wont refund. The food was horrible always COLD and the activity were the same every day. I wouldn't put my worst enemy here. They offer a good price and its because they basically renting you a room and feeding you. The laundry was never right clothes were always missing. The medication management is terrible. They were giving my mother wrong medicine. When we moved her out we found pills on the floor. Please tell people to stay away and you can use my name I do not mind. You can even put my phone number if people have questions. No elderly person deserves this treatment.

It was a horrible experience. They rushed to get money and documents signed and when I followed up for move in confirmation it took a week to respond and they decided they would not accept the patient AFTER taking the money. Communication from them during that was nearly impossible despite me calling, texting, emailing.

Poor experience. Do not promote this facility. They can be honest and explain what the social model is before you sign the contract. They assessed my mother while she was in a rehab, agreed to take her. After she moved in, they repeatedly sent her to the hospital. We followed the suggestion to send her to [name removed] and have her medication assessed. After 3 weeks, the social worker made several calls for Atria to assess her. They never came, abandoned her. We had to scramble to find her a new home. We paid for 2 months and she lived there for 2 -3 weeks. Scam.

The director does not know anything about how to deal with people who have Dementia. She runs it like a prison and the residents get scared and agitated and harassed. We were forced to move my mom because of the lack of knowledge and compassion of that center. It's toxic and the director is a narcissist, rude and completely uncaring person to residents and family members. Do your homework and stay away from this horrible facility.

I can't give a positive review on Atria on River Road because of my bad experience there. I wouldn't even give Atria a rating of 1! I see now I was an easy target, a shut-in with no family or friends. At that time I tried to see something good in every person. Anyhoo, the Atria assistant director, a sweet lady, honestly didn't see anything wrong on her watch, but I saw a lot. I had to be a near victim myself before I woke up and smelled the coffee. I'm sure I left skid marks. You can post my entire review as a warning if it saves one person from a bad experience.

Moving my father to Atria Cutter Mill in [date removed] was a disaster. Upon arrival, no medical staff examined him for a week despite promises, leading to hospital transports. The promised two-week chaperone never appeared, and he wandered halls for two hours his first night trying to find his room. His apartment was filthy: false nails on floors, weeks-old trash, bathroom never cleaned. Maintenance admitted it was dirty then hung up on me. A delivered coffee table sat unassembled for two months. Beyond the monthly fees, I was forced to pay for 24 hour mandatory private aides - due to a disassociative episode, which was non-negotiable even when he improved. Staff rarely returned calls and stopped communicating once they mandated memory care (which he didn't need). Laundry wasn't done. Care assessments were quarterly, not "as needed" as advertised. Atria failed to provide basic services while demanding excessive payments. Avoid this facility.

We decided move my mom to Atria, however my mom did not want to move. Also she was not doing well physically and ended up in skilled nursing. We called and let Atria of the situation and requested a refund. But they refused to refund our first month, community fee, and last month. Insisting that because we moved a few items into the completely empty shared room. Within a couple of days we removed the few items from the empty room! My mom never moved into their facility! Throughout this process the staff were rude (often waited on hold on the phone for long stretches, not returning my calls etc...) and extremely unprofessional! They insisted that they were not going to refund any part of the money. In the end they refunded a portion of the last month's rent which took 4 months for us to receive. Overall I would never recommend this facility to anyone's love one.

My husband was there for respite car for 30 days. The staff was not trained well for his needs. They dropped him 3 times because they wouldn't listen to him. They didn't have enough staff. He was supposed to be showered once a week which he wasn't. He is in a wheelchair and cannot walk. They charged us extra to bring food to his room. The bistro was supposed to be open later so he could get a snack after his dr appointment's because he missed breakfast because they didn't get him up in-time for breakfast.