Brookdale

Staff was very caring and compassionate there. They really tried to get to know our mom.

My dad is very happy and express this every visit. He loves the music and dancing when available. The associated are welcoming and very kind to the residents. I see this every week when I visit.

Brookdale was our solution when we knew it was time to make changes in mom's situation. She's now in a comfortable environment with quick help close by. She has access to 3 meals a day if she desires, help with getting to dining room if necessary. She has help with cleaning & laundry. We know if her needs change, we only need to talk to the staff.

A wonderful, caring staff in a lovely facility. We always receive prompt attention to our needs. An outstanding choice!

[name removed] was very helpful and knowledgeable. Very kind and friendly offered resources and info.

Location and cost and yes we would recommend Brookdale Irvine to other families based on the experience we have had so far.

The people are fantastic with all residents and know how to diffuse every person's crisis. I am there every week and leave more impressed every time.

As a local Asian American family here in Durham and after looking at several places for our mom, we chose Brookdale Durham—and honestly, we’re glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It’s those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish—they actually have a bird enclosure she visits almost every day. Are there areas that could improve? Slightly, sometimes it takes a bit longer to get help when it’s busy, and we’ve had to remind them about housekeeping once —but nothing that’s ever made us regret the decision. Everyone is trying, and you can feel that. And Mom feels love and respected and a wonderful little social group of ladies

Staff was always helpful and very kind. The chef was so accommodating to my father's low sodium diet. I would recommend Brookdale at Paulin Creek.

My mother enjoys the people and the staff. They have become a valued part of her community. [name removed] the sales agent is absolutely wonderful! Even after 6 months of residency she still helped us out with random issues, concerns or questions. She was comforting while getting Mom settled. Such a new experience for both of us. [name removed] is always friendly, kind and helpful. He gets things done and is excellent with follow through. He cares about the residents it shows. [name removed] is fantastic at scheduling activities for the Seniors! Mom has been quite active going to most of the events. [name removed] creates an atmosphere and an environment full of fun, and excitement. The Christmas party was stellar. I would rate housekeeping as a 3 or less. Housekeeping has issues that need to be worked out . Sometimes they do not show up. The most disturbing issue is when housekeeping just shows up with no notice at all. My mother was taking a shower and a male housekeeper showed up randomly into her apartment. She was startled and upset. It was a violation of her privacy. Housekeeping has done this more than once. They need to schedule better. And overall be more professional. Perhaps they need to hire more housekeepers. It seems most people were happy when the head housekeeper left. The two critical areas for improvement is housekeeping and the food. The chef ask questions but really does not respond to their concerns. Dinner is an important time for the residents to engage with each other. To have a good meal and to bond over their shared experiences. It's more than a meal; it is an experience. At this time much work is needed.

The staff is great. My mom's only complaint is the food could be better. I definitely would recommend

The executive Staff at Brookdale South CLT are willing to work with families on whatever they need! I have not found this anywhere else.

They seem nice and most residents seem happy.

The staff works hard to make social interaction available whether it’s at a meal or group events. That is especially nice for new residents. Housekeeping does a wonderful job with the physical side of the facility keeping both your apartment and the community areas clean and pleasant. The medical staff and Aids are very responsive to any needs you might have.

I would give it a five out of five in most all of those categories. Very, very happy and impressed with their place and the cleanliness, friendliness the helpfulness if there's a problem for my mother-in-law, the food is great and she does not participate in the activities, but I see a lot of people when I visit her participating and having a great time. It's a it's a great facility and bit expensive, but probably not on the high end of being expensive.

I thought the staff was very welcoming and want to make the transition easy and calm for the residents. They have a lot of activities to join in on as a group or just one on one. Meals are very healthy and they get help if they need it. Just a very wonderful place I have know worries about my husband care.

The staff is very caring and in constant communication with is. Overall, we have been very pleased with the care mom is receiving.

Very impressive, responsive management. She loves the food. Apartment is so lovely with lots of daylight and a tiny balcony. We're very happy with Brookdale Southfield.

The staff are all kind, have patience. My dad says he is treated well. I'm happy I found the facility its beautiful had lots of activities , and other people to socialize with.

Small facility, friendly staff, lots of opportunities if people want to join in.