Brookdale

I have found the staff to be very friendly and helpful. Room sizes and amenities are more than adequate.

Brookdale Novi is an excellent choice if you’re looking for a warm, friendly environment at a price that’s manageable. The staff and residents are amazing! Definitely recommend if you’re in need of a place for your loved one!

The nursing care is excellent around the clock. They make sure that I am comfortable and listen when I tell them that something is not right. They communicate with the doctor to alleviate my problems. I am sleeping better because they told the doctor when something is working or not working. The PT/OT therapists listen to me as well and adjust my program to my needs The activities are interesting and give individuals the options to participate as much or as little as they choose. Their field trips are excellent and tailored to my limitations and interests.

I am so happy we chose Brookdale Westover Hills Assisted Living for my dad. He has been there about a month and a half. The staff are wonderful. He is loving it. It has given us such a peace of mind to Know he is happy and well taken care of. The most positive thing is that he is around others and is able to enjoy the social aspects.

I moved my mom to Brookdale from Southern California about a month ago. While it has been an adjustment for my mom the staff at Brookdale has done a great job making my mom feel at home. They are all very kind, patient and helpful. My mom says the food is good as well and maintenance has been very responsive.

This is the best place for our mom, I can sleep at night knowing I have nothing worries, and the staff is absolutely wonderful in making that possible. I wish every elderly person could experience this type of care. I’m so thankful that my mom is there and it’s a part of home in Brookdale ??

We felt welcome the moment we stepped in. The staff was wonderful and helpful. So accommodating. The residents were also wonderful without being in your face. Highly recommend So many activities in the facility and day trips.

Staff is professional, compassionate, and truly care about your loved one. The facility is clean, residents engaged, and meals smell appealing. The facility had a family feel.. I am very impressed by the entire experience.

The staff treats everyone like family. I consider everyone family. I love it here!

Yes I would recommend. Employees are very kind but a few additional staff for activities & stimulation would help.

The staff stays alert and on task in caring for our parent. Clean clothing daily along with fresh depends. Bedlinens are changed and cleaned often and as needed. Personal laundry is cleaned put away. Common areas and dining room is neat and as needed. Personal laundry is cleaned put away. Common area and dining room is neat and clean.

Brookdale was absolutely wonderful to both my wife and me! All 5's! You weren't there so you don't know how good these people are. Each of these individual folks whether they be the nurse or an aid or the housekeeper or the cook or even the guy that runs the place. Each and every one of them treated my wife not just with dignity and respect, but you could tell that they actually cared. Plus they cared for me. One day I had hurt myself on the way in And I had a bad cut on my arm and the nurse took her time and her effort and she cleaned my wound and fixed it all up just like as if she was my own daughter. This is the kind of a place that there is not enough good to say about it. After my wife had passed, they still called and still ask how I was doing.

We selected Brookdale due to the amenities offered and because it's future proof for my 90 year old dad. The staff are friendly and very responsive and my dad likes the food and the genteel vibe. We also like the daily check-in. I feel that my dad will be safe at Brookdale. It's in a convenient location and close to many amenities.

The faculty and staff are very engaging. The more information you can give them to help in the care of your loved one the better they can help them.

They are kind, they care about the company and the residents. It's clean, smells clean, and they have a lot of fun activities. The rooms are large and the price is reasonable.

My mom feels safe and cared for. The staff is friendly and professional. The facility is clean and welcoming. The variety of activities keeps her busy and motivates her to participate.

Well, I think it is VERY expensive, however I would rate All the other categories a 5... maybe a 4 on #8. There always seems to be something going on for the residents to get involved in. The staff seem to be trying to get them involved. I like the communication from the staff when my loved one has a need or desire.

I never stayed at Brookdale Chanate, but we had a wonderful friend who stayed there briefly. I loved the atmosphere at Brookdale Chanate and the lady in charge of sales, [name removed] did everything she could to make it comfortable for our friend. On a scale of 5, [name removed] is a 5000. So, overall experience, 5. Value for the money, 5. Activities, 5. Food and dining room, 5. Administrative staff, don't know. Cleanliness, 5. Friendliness, 5. Quality of care: this was the issue for our friend. He really needed attentive care by CNAs - maybe he needed more care than can be offered by an assisted living facility. I think if he were alive today, he would say a 1 or 2. He ended up in a high end board and care that met his needs entirely.

The facility is always clean and well maintained. Everyone of the staff is fabulous. I have never seen a place so devoted to the care of your loved one. They communicate all items pertaining to your loved one. No decision is ever made without your permission. I find this very comforting. I wouldn't trust my mother in law any where else.

The experience was good and mom is getting use to it. Yes, we would recommend this community to other families based on the experience we have had so far.