Brookdale

Our family member enjoyed living there but moved in February of this year to South Carolina just a couple miles from our house. I would recommend this community to other families. It was smaller than where she lives now and we actually prefer the new place and its grounds. However, when we were looking, it far surpassed other local facilities we visited who had immediate availability. It was very clean, no foul smells, bright and well decorated. Meals were OK if not outstanding and employees were responsive to her needs.

Unfortunately my mother passed away and did not move into Brookdale. She was there for a respite stay. The staff was great and the facilities were nice and inviting. The experience was good once you got past the sales aspect of the facility.

Ex 2 meals per day, one plus a snack on Sunday. Food..so-so. Value for $ good. What is comparable? Price was the main reason I chose this facility. I may be looking.

I would only recommend the Brookdale Echelon Lake community if they fixed it and it was more clean. It is very rundown and old and there are a lot of mouse traps all over the building.

From the warmth, kindness and experience exhibited by [name removed] at Brookdale to the interest given to not only my moms physical needs but also her emotional needs by [names removed] and the entire staff, we are becoming more comfortable with mom’s situation. Nothing is easy about Alzheimer’s or dementia but with a little compassion and assistance from others we are making it work. I can’t thank Brookdale in Topeka enough.

Across the board I would give Brookdale a 4. The staff is very attentive to my brothers needs and as a result, [name removed] is doing amazingly well. Based on the experience we have had so far, we would absolutely recommend Brookdale Harbor Bay to other families.

Been at Brookdale for 2+ months. Very cohesive staff. Nice Director. Separate building for memory care only. Light , bright rooms, no elevator, clean. Her bed always made, and room organized (she can't do it). Good food. She broke hip and can't do anything for herself and they are helping with everything.

I have already recommended Eddy Pond East to someone .By the way, my mother was also at Eddy Pond West, I would also recommend them

The community is very welcoming. The regular staff who have been there since mom moved in, know us all by name, so it feels very engaging. Like everywhere right now, there is increased staff turnover, luckily Mom does not have memory issues, thus she picks up names of new people quite quickly. However, she misses those who have left. We would definitely recommend Brookdale/Avondale on Merrimac to anyone who asked us.

A few things we like most about Brookdale DeLand is that the activities director is awesome and goes beyond to help us stay in touch with mom on FaceTime. Based on the experience we have had so far, I have already recommended this community to others and will continue to do so

We've been here over 6 months and overall very pleased with everything. There could be a few more activities for wheel chair bound, tossing balloons or bean bag toss. The cost is relatively high but overall care is great.

It's expensive for sure. The staff and food quality have gone down in recent months. The nursing supervisors in the assisted living area are very good and responsive. There is a lot of turnover in aides however.

My experience with Brookdale is positive. It is much more important than I initially realized to carefully match the capabilities of the prospective resident to the level of care the facility offers.

Overall experience: This number changes from the beginning of her stay to the end. Much higher at the beginning. I'd give it a 4. By the end it was between a 1 and a 2. My thoughts are staff turnover and management changes. We even have turned things over for a civil suit regarding her lack of care the last month or so. Cleanliness: I never saw this as as issue until the end. Mom had fallen out of bed, must have hit her head and bled on the rug. Until the day she passed they never scrubbed the rug to remove the stain. Friendliness: like all staff some are friendlier than others. There were some that always friendly and helpful, spending extra time with Mom and holding her hand. Others, younger ones mostly, did their job but not much more. For the ones that were so good to Mom I want to say 5. But overall I have to say 3. Quality of Care: As I said this varied drastically from the beginning to end. Very good at the beginning, a 4 or even a 5. As I said it deteriorated so much in the last couple months that we are suing. A 1 for the last month. Food: Acceptable quality. Trouble is that with her Macular degeneration she couldn't see the food and with her dementia she couldn't focus. If one of us stayed, cut things up and fed her she ate well. The staff didn't/couldn't. Food itself is a 3. Activities: Like the rest of the scores this starts out good then goes to hell. In the beginning they had a form of bingo where there was a staff member with each person to help. And they all wine something. Mom won socks and loved them. They had dancing which thrilled Mom. At the end all this was gone. They sat them all in a big room and turned on the TV. That was it. Went from a 5 to a 1. Value for the Money: It cost a $[removed]/month less than [facility removed] and others. In the beginning it was a great value. Not so much at the end. Turned them over to the Michigan Ombudsman for seniors who found they needed improvement. And have not heard yet about the civil suit. Have they turned around because of this? I do not know. If they have it would be a good value. Otherwise I'd pass.

We have been here over a year and the 3rd director started today. The staff try hard, but there is a lot of turnover. The chef tries hard and does a good job. My father does not participate in activities, but they seem to have great choices. I am still floored by how much assisted living costs. Basic service is [removed]. Can't imagine what memory care costs and that is our future In house staff is hit or miss. Some are wonderful, others not so much. But it is no different than any workplace. But absolutely no one has been rude, mean or uncaring. My feeling is that to some it's a calling, for others it's a job.

[names removed] are very satisfied and happy at Brookdale. With the exception of the food. It is very mediocre at best. There seem to be a good amount of activities available. I feel sometimes they don't take advantage of all of them, but the people at Brookdale are wonderful and are very kind to my sister-in-law and her husband. Thank you for checking up on us.

Overall the staff members at Brookdale Chanate seemed friendly was a little concerned about care but they were going through some transitions at that time so I cannot be certain now. I would say to meet with the director personally that was one of my issues at the time we kind of were handed off to other people at times

Mom only had one week at Brookdale. She had a mini stroke or episode that made us take her to the hospital. They did not want her back at Brookdale because they didn't have the care she needed so we moved her into a skilled nursing facility. She really liked Brookdale for that week so I would still recommend them for assisted living. Brookdale did a great job making Mom feel at home and comfortable. Surprisingly for us, she went to the dining room for her meals rather than staying in her room. Her incentive came from being placed with someone with similar interests and they became good friends. They work to make people happy and that is one of the top best things that can happen

Facility was a bit understaffed. My parents recognized this and felt bad for the care givers who were working long hours. That being said, it didn't seem to affect the care. Most of the staff I seen were very nice and caring to the residents.

There is not much of a "community" feeling that we had at Royal Estates. Nice and clean, but not as welcoming. And they just went up on their prices, too.