Brookdale

I toured The Hearth at Castle Gardens and upon first impression it was good; they seemed to have a nice facility. I noticed that their memory care unit was kept completely separate, which raised concerns of whether or not my loved one would receive enough attention. I wasn't sure of how that would work, as we weren't able to see that on the tour. we chose a community that focused on memory care only.

Everybody is very friendly here, the staff are very caring towards the residents. It has a great family atmosphere, you can tell they don't just treat the seniors here as patients. We would recommend the Brookdale Manlius community to other families.

we toured Brookdale and upon first impression it was nice. we chose another community because Brookdale was further away than we anticipated.

The staff is really good about working with people. They are very client oriented. The cost is expensive. The dining area is really nice. I think that the care services could be improved, but they are short handed. It makes things more difficult. I think they are doing the best that they can. The place is very clean.

Brookdale is awesome! although they could benefit from having more staff; the staff that are here are very cooperative and very helpful. you do receive a good value for your money. I honestly feel comfortable having my loved one here, I feel like she's safe at this community and that's the best part.

Brookdale's staff is marvelous. my dad especially loves the size of his room. they could maybe improve on serving the meals a bit faster and ensuring that they are hot. overall, they've done a fantastic job; my dad is safe here and well taken care of.

We chose Brookdale Englewood because of the close location and they just seemed to be the best choice that we had. It is really a great place and mom absolutely loves it here. They have a lot to offer for the residents, her favorite is the ice cream parlor. I would definitely recommend them to others.

I recommend being a little more upfront than I was regarding what they can physically do for your loved one. For instance, I asked for help for my loved one because he was not walking properly. I asked if they could help him walk, and they said "No, we don't do that here." So If you have the money, I feel like it's worth it to pay more for a facility that has enough staff to better accommodate health needs. I wish I knew that he would not be taken care of on a 1:1 basis as much as I expected, and perhaps I didn't know the right questions to ask before choosing a facility. He has fallen several times, and I think if he had more supervision the situation would have been much better. I like the staff - the nurse, assistant nurse, and the ones who assist my loved one. They're very courteous, and they do a good job of handling him when he gets confused while they're helping him and struggles, thinking they're trying to hurt him. I just wish they were better staffed in the evening. That's when I really worry about him falling.

Brookdale Clinton is a good facility. The staff are very caring people. They definitely have the residents' interests in mind. They pay very close attention to the folks who are there and do everything they can to meet their needs. They also offer tons of activities.

Our experience with Brookdale has been so far so good. The intake process was a bit lengthier than I expected, but things have been going well so far. I'm pleased with the level of care my loved one is receiving.

Better dining and food options. I felt they had one person overseeing all of the staff and she seemed overwhelmed.

I would recommend you bring your loved one to Brookdale Lake Mary. The help is caring, and the staff are on top of things. I believe the portions could be a bit larger for meals. Some of the activities available include bingo, karaoke, painting, and more for the residents to choose from.

My loved one is doing very well here, all the people are friendly.

The caregivers are fantastic. There is a staffing shortage it seems like. The response time for the residents when pushing the call button can be slower than expected. My loved one doesn't care for the food. The menus do look great to the family. The community gives us peace of mind, knowing our loved one is safe. The process of getting my loved one into the community. The marketing director is fabulous to work with, along with the front desk who is always. There are a couple of fantastic aides that care for my loved one.

The sales staff was great with getting her moved in here. They are always very positive, upbeat and helpful. The nursing staff here goes above and beyond. I think the lesser activities provided is just due to covid so it is difficult. I would recommend Brookdale Loma Linda to others looking.

although my loved one had a relatively short stay at Brookdale, we found it to be a good place. any place can be made better if you visit your loved one often.

I understand that my loved one has special needs regarding his level of care. we moved into this community knowing that I would be responsible for providing medical equipment, dressings and supplies. I specifically chose Brookdale because they assured me that they could handle my loved ones needs, but I found this to be untrue. in the beginning I had to make constant visits at various times to ensure my loved one was cared for properly. I frequently had to take matters into my own hands by not only instructing the nurses and staff on what to do, but by also caring for my loved one myself. they also need to hire more efficient weekend staff as I've come in on a Saturday or Sunday and saw that my loved one had not been changed out of their night clothing and hygiene had not been maintained. there were plenty of times when the medical equipment or supplies I brought in were leaking, missing or damaged somehow. I realize that good care givers can be hard to come by, but my loved one has been there long enough that some type of instruction should've been passed down. I truly believe that if it wasn't for my routinely visits and persistent requests, the lack of care would not have improved. It seems to be going better as they have assigned the same nurses and staff to my loved one; but I do still have some slightly reasonable concerns. I would advise others to keep an eye on them. at this time I am actively looking for another community for my loved one due to an ongoing issue with the accounting department. when we first moved in, they provided paperwork confirming that our payment would be taken out through automatic withdrawal. a couple months later, I asked why it had not been deducted yet and was told that it "takes time" and would be withdrawn the following month. shortly after that conversation, I received a form letter informing me that my account was past due and subject to a late fee if not paid within a certain time. this was extremely concerning, as I had been reassured that everything that was okay and had been idly waiting for them to take my payment. I certainly didn't want to be responsible for any fees, so I got a cashiers check and gave it to the office. about a week or so later I was still being told that my account was past due and that I had a balance of the wrong amount. I contacted their corporate office and thankfully the young lady found my payment and provided me with the correct updated information. however, the fact still remains that my account is behind because they failed to process my automatic payment, which in turn created a slew of events. it's very obvious to me that their billing/accounting department is very unorganized and does not know how to communicate effectively and accurately. I was willing to work with the issues regarding the care, but the billing mix up was completely unacceptable. I like the nursing staff that I've come in contact with. [name removed] in sales was delightful to work with and the concierge's [names removed] are super nice as well. there are just some questionable aspects of having my loved one here; and I'm just not pleased with how they handled my account.

They are reasonably priced with nice staff. They can be a little disorganized at the administrative level. The staff are very helpful in answering questions or concerns the family may have. The memory care unit has one choice of food, very few condiments, and not as much volume to the food. They also have better activities for the residents in assisted living.

Overall I have been very satisfied with this community for my loved one. For the money I am getting a great service. They are extremely friendly and he is happy here. I would recommend this community for you or loved one.

the staff at Brookdale are great and very informative. they promote friendliness and encourage a mutual awareness of your loved ones needs. when i've visited Brookdale, the residents are always interacting in engaging activities and seem to be enjoying themselves. this community is on the expensive side, but i can not undervalue my gratitude and the level of care my loved one is receiving here. i feel comfortable knowing my loved one is being cared for here, as there is a sense of collaboration between the families and Brookdale. my loved one adjusted very well into the Brookdale family and i would recommend this community to anyone looking.