Brookdale

We chose Brookdale North Euclid because of the cost, it was one of the least expensive places we found and I liked that it was smaller than some of the other places meaning our cousin would get more one on one attention. The room sizes here are too small and the bathrooms are not handicap accessible or made for people who need help bathing which has been one of our issues. There was a sore that my cousin has had for a long time and it has gotten worse, so some promises that were made are not followed through. I think that when we discussed the pricing initially it was a lot less than we are paying right now, so I wish they would have been more realistic with us in the beginning on the pricing.

Our family was able to do an in person tour, and our experience was very good. The community was clean, there were no fowl smells. The staff members we spoke to had great communication.

Brookdale Eagan is a friendly, light, bright and overall nice place. We believe the food is pretty good, the rooms they provide for the residents are everything you would need, and we would recommend the community to others.

I have been very satisfied with the care my loved one has been received. The friendliness and support of the resident needs stands out to me. They take the care personally for the residents. The community provides a daily schedule of activities for the residents, and they are well scheduled. A great variety of different activities for the residents.

We chose Brookdale Everett because I liked they offer medicaid, the location was good, and I liked the room the best that they showed me. Also, I really liked the feel of the staff, it was more of a small family feel and it did not seem like they were trying to sell me on things. The room sizes here are very good, she has a one bedroom apartment and it is good for what she needs. Mom has been a little frustrated with getting staff to do things differently and she feels her messages are not always received. But once I get involved things seem to get taken care of quickly. I would recommend them to others looking.

Our family had a virtual tour experience and it was good. The worker had a phone and took us around the facility. The communication was good, we got all the information we needed.

The community is modern and organized and is in a good location. I would remend this community based on my experience. the community is neat and clean and the staff is very friendly and easy to get along with.

Everything was good. for us It was what we had hoped for. Overall our loved one enjoyed the food. The food could be late or cold due to the food being delivered due to the pandemic.

I would recommend the community to others for their loved ones. They have genuine care for the residents, including my loved one. Sometimes it was hard to get an answer from the front desk; however, the director was willing to let me know about my loved one.

We chose Brookdale because they had a great marketing girl. There is a lot of turnover of staff. The communication could use improvement, you have to call multiple times to get a call back and it is hard to get answers. They have been good about having zoom meeting since we cannot go inside of the facility. They do a great job with her care and they have a lot of activities provided. I have not been inside the facility due to covid, so my feedback is from my mother and talking to the staff members, My mother is very happy here and has made a lot of friends and I know she is safe.

We toured Brookdale Sevierville and it was actually going to be our first choice, it was a very nice facility. We had to go with another one because they did not have any availability at the time that we were needing it.

We chose Brookdale Lake Mary because originally he was in another Brookdale facility and the ease of transferring him to another one was great. They have been really good about communication with everything that has been going on. The only reason I gave the care a 3 is because of the speed at which they respond to his call button. That its the only issue we have had here as well as they seem understaffed. Overall it is a good facility and has been a good experience and I would recommend them to others looking.

We have not been able to see the inside of the community, and we have not been able to see the meals ourselves but from speaking with our loved one they did not seem like they are a big fan of the food.

My loved one seems to enjoy the activities and food. It is a well run community. My loved one is happy here. This is a smaller community. The location is great as it is close by to visit my loved one.

The staff is great and they are as helpful as they can be with a large population. Overall I am happy with the community. The staff is really good to work with. I would recommend this community to others.

The community has lots of activities and music several times a week. They have a pool and a card room also. The staff is amazing, friendly, and is very helpful and I would recommend this community to others.

Overall it's been fine. I have nothing bad to say about the place. I like that I can go in any time I want to because I'm designated as a caregiver. I also lik ethat she's on the bottom floor, so iwe can go in the back door to get to her. One thing I found strangeThe reason we chose Brookdale is because she said their staff were people who had been there years and years. She had been there 15 years, and she's gone now. I haven't seen her since we moved in there. My loved one says the food is really good, and way better than the place she was in before. Value-wise I would expect a little mor ebased on what we pay. I had to go in once to take care of a wound, because they weren't able to do that for her.

Our family was able to do an in person tour and our experience was good. It was a nice place, and we have nothing negative to say about the community. The halls were clean and there were no fowl smells.

Overall it's been a really good experience. I do think they could be more receptive to complaints. During the bad freeze, the ball was kind of dropped on the communication part of it, leaving the residents pretty frustrated. If they had communicated clearly, it would have alleviated a lot of frustration. There were a lot of busted pipes, and as soon as they would turn the water back on, a pipe would break somewhere else. They would just leave a note on the door saying "Sorry, the water is off again." My loved one's water had been off for a week, so she hadn't been able to shower. They told her she needed to go to the cafeteria, which she didn't want to do when she hadn't showered and didn't feel good about herself. We ended up going to the director to try to come up with a solution, and we felt like she was defensive. She just told us it was unprecedented times. We weren't' expecting anything from them per se, we just wanted a little bit of validation. But once we got on the phone with the regional director, he was more empathetic. My loved one says the food is hit or miss. I think she likes it better being able to be in the cafeteria again, which just recently reopened. Meals tended to get soggy sitting in styrofoam boxes. Overall I think it's a really great value for the cost. We have been dealing with some hard things - the freeze, coronavirus. So there are going to be these hiccups. And there would be problems anywhere you go. But overall, we've been really happy with them.

We toured Brookdale Kettleman Lane and it was a very beautiful facility, but it was way too expensive and over priced.