Brookstone Terrace

We were totally pleased with the care that our loved one got here at this facility. Anytime we would visit, the staff was always very friendly. Even though our loved one had Dementia, she wasn't always locked up on a hallway or in her room. But it was still a very secure and safe place. A lot of times they would have her in the community room, doing activities, or at the nurse's station. We saw improvement when she was here. She looked healthier and was more coherent. We were very comfortable with this facility, it was literally a sigh of relief knowing that our loved one was safe and well taken care of. They took very good care of her. It's a very nice facility, we definitely got our money's worth. I have and will continue to recommend this facility to family and friends.

Our loved one seems to be very happy at Carriage House, and compared to the precious community she is enjoying these meals so much better. She does not participate in activities now but we are working on it and we can see all the different things they do. We also are paying less at Carriage House but receiving more then our loved ones previous community .

We had the best experience for my mom's last 45 days of her life. The staff at Oaks at Chanticleer went above and beyond for our family. I would highly recommend this facility to anybody looking for care for their loved ones.

Spring Arbor of Thomasville ended up being our second choice, but it was a very hard choice to make! [name removed] the admission sales gal still to this day keeps in touch with me and checks in on mom, even though she did not move in here.

Brookstone has been wonderful for my loved one and she constantly says they take good care of her there. The staff have always been responsive and to any questions or issues. Staff has always been friendly when I go in.

I had some issues with the care level being elevated for my loved one and not informing the family. I tried calling the community and didn't receive a call back. I ended up speaking with an office staff member and they stated that my loved one was at an even higher level than I thought. I then received a bill for this higher care level, even though the office member who I spoke with stated they would take the care level down a notch for my loved one. It would be helpful to have more proactive communication about the care level changes and what is included in these changes from the staff. Overall my loved one is content and this makes the family happy. The community is very clean and overall everyone is very friendly anytime I visit.

The staff members have been very friendly and in the beginning stages they really took away all that stress from us which we really appreciated. When we do get to come and visit the community is always clean and always smells very good. Based on the experience so far we would recommend this community to other families.

I would recommend them to family and friends!

We were impressed from the care to the cleanliness. They called and kept us informed. The food was excellent. They had plenty of activities. For what you got, it was worth the money. They went above and beyond. I would recommend to other families.

The community is doing their job and we do not have any complaints.

The staff was amazing and always made my father feel like family. I could just always tell that the staff actually cares. It was obvious in the way they treated the residents and how they interacted with them.

This community is a good safe place to leave your loved ones. The staff communication with the family is excellent. The three meals a day are excellent for the residents.

They have been really nice to me. Plus, my husband I feel fits in well with the other residents. He has been sick with pneumonia and covid, which he was sent over to the hospital for and he is much better now. I like that he is so close to the hospital, it is just a few minutes away.

I rate them a 5 on all categories. They have been really nice to me. Plus, my husband I feel fits in well with the other residents. He has been sick with pneumonia and covid, which he was sent over to the hospital for and he is much better now. I like that he is so close to the hospital, it is just a few minutes away.

Oaks at Chanticleer was actually our first choice, it is an excellent facility. I loved the atmosphere here, you could tell the staff really try to give residents independence but encourage them to participate in things as well. Unfortunately it was just too expensive for us. If I could afford it, I would have definitely chosen to put her here.

Brookstone Terrace of Simpsonville is a small, very personalized facility. The work staff is outstanding, as is the facility itself. I would recommend them to anyone.

Oaks at Chanticleer has been an off the scale experience for our family it has just been that good. The staff are so good about keeping up constant communication with our family and always making us feel welcomed. Our loved one at times can be difficult and they are very patient and work very well with our loved one. The facility itself is very nice, our tour was great, the residents engage with each other and the staff engaged with the residents and based on our experience so far we would absolutely recommend this community to other families.

The staff are super nice and very helpful. They call you if there's any type of problem or situation. They definitely keep in touch with you. When I go to visit, they're always out and about doing what they can to help everybody. And the facility itself is great.

We love Brookstone Terrace. We visited multiple places and this facility was above and beyond anything else that we saw. It is an outstanding facility itself, the building is very modern, clean, and has an open concept. Even the courtyard is beautiful - they have 2 of them. It is all well thought out and cared for. We love the approach they have, [name removed] and the team mix the memory care crew and the regular assisted living residents together. They are in the same living space entirely and mix together without distinction. That was a different approach than the other places that we looked at and we love that - it is a very encouraging atmosphere. We would highly recommend the facility to anybody looking, our loved one is doing great.

Oaks at Chanticleer is a full capacity community for dementia and Alzheimer patients - because of that there was not much stimulation for our loved one there but in terms of the care and the staff they were wonderful to him. They took the time to get to know him and make sure he was always okay. They contacted us for everything little thing that happened with our loved. The people were great, we had an enjoyable experience. It is a cute facility and we have nothing bad to say about the Oaks community