Chateau Retirement

After my mom spent four years here I realized Roberta, the Director of Assisted Living, did not know how to direct the caregivers to do their jobs. I liked the caregivers and I liked the Director, I did not like paying for care services that were not provided. At the Chateau Pacific they have a point system and a point costs $75. We paid over $5000 a month for inconsistent care, where mom is now we pay $500 less and get more care services. I had trouble getting caregivers to administer medicine according to the directions. When my brother stayed with my mom in her apartment he asked for a list of the services she was paying for but they refused to give him the list because he didn't have power of attorney. When I talked with him to tell him the services we were paying for he informed me that most were not being done. One time a caregiver told me they did not give my mom her medications because my brother returned from dinner with her too late. When I talked to the Director I was told that medicine can be administered at anytime and the staff should not have denied her medications. My mom goes to bed by 8pm so my brother would not have kept her out much later than that. I wanted my mom's underwear changed in the morning and at night. I was told by a caregiver that she went to bed too early for them to change her underwear at night. When I requested it be done in the morning they said they only change underwear/Depends if it is wet, they did not act on my request. I labeled all the underwear with the days of the weeks and am/pm, and they still did not get it right. I sat down with Roberta and went over the additional services I wanted for my mom that were broken up into am/pm and nocturnal shifts. While visiting my mom a caregiver entered my mom's room and I asked why her shade was not open since that was something Roberta and I had added for the am shift. The caregiver pulled out her list of tasks for my mom and said it wasn't on there. After needing to get Roberta's permission the nurse's station gave me a copy of the task list that the caregiver had and both the am and pm shifts were wrong, only the nocturnal shift was correct. I emailed Roberta the staff's task sheet and the a corrected version that I had made. When I tried to meet with Roberta I was told she would call me, she never did. One time when I went to visit my mom she was sitting in the dark and smelled of urine when I reported this I was sent an email that told me not to talk to the caregivers. I was told by another resident that after a meal a caregiver came to escort my mom and when my mom said she wasn't ready the caregiver was rude to her. Rude enough that the resident made a complaint to management for how the caregiver talked to my mom. The escorts were supposed to take her to activities but most times she was taken back to her room. The food at Chateau Pacific is top notch, but the dining system is not. It reminds me of Olive Garden you have to put your name on a list and line up against the walls in the waiting room for your name to be called. The last straw was when I updated my new contact number with the Director and caregivers then one night I got an urgent call from a caregiver saying my mom was disoriented, they even put my mom on the phone to leave a message. They did not call my new number that I had updated with them, the message was left on a phone that I couldn't get to until the following day. By that point we were done, I immediately started looking for another place. If your loved one has cognitive impairments or may have cognitive impairments further on down the line, I recommend looking somewhere other than Chateau Pacific.

My mom lived at Chateau Bothell for 3 years and my daughter worked there for one. There was constant turnover of management, assisted living also had lots of turnover. mistakes were made several times on delivery of meds. Once the wrong thing was brought, and often they were delivered up to 2 hours past schedule. Once a nurse on duty told me she would call 911 if I didn't come and take my mom to the emergency room-even though I was fully involved and aware of her condition and knew she was ok. I took it as a threat. I have several friends who still live there and they have been ignored, told by the director that they can move if they aren't happy. He swore at one of them! One of them asked the maintenance man for a hand-up (he just needed help standing after kneeling on the floor for a while) and the guy said no. Said he could call 911 but wouldn't help. My friend stayed on the floor until he could get himself up. Another friend has her husband in memory care (which is very expensive) and at one point told her she had to hire a personal aid for him. What are they paid to do? I feel the general attitude of the staff is that they tolerate the residents and maybe humor them. But they don't really care or respect them.

Chateau at Bothel Landing has had six (6) different Executive Directors in less than three years. The owerner of this "family owned and operated" facility has no family members in upper management roles.

It should make you wonder why there are no current reviews. I wonder why they have gone through so many general managers and marketing people. The building is clean. The nursing services were less than average, the cost was outrageous, and there are no staff helping the residents in the hallways. You can blow a cannon through the hallways, especially when you need help. The owners should be ashamed of themselves that they do business like this. The owners and upper level management team walk around like they care and it is just fake. Very sad experience.

Too large a facility. Too difficult to get around with a walker. I think mom would get lost here.

As a resident, we just learned that a resent license inspection by the state resulted in 19 items of Non-compliance. Think again if you like this place!

Worst place to work! It is not for employees that have a heart and care a lot. The employees have been discriminated and used, besides the low pay. This place from inside out is rotten. It is really sad actually, especially for the tenants. To expensive to live in too. Most of the food served is tasteless and cheap. I wont recommend Chateau At Bothell Landing to my grandparents or anyone else. This is the absolute truth. Think twice, before start to work or live there.