Encore Communities

My mother was a resident of The Ridge for 4 weeks. I met two caregivers who seemed genuinely kind, caring, compassionate and competent. Some caregivers were just there to do a job and I had the unpleasant experience of witnessing one hurting my mom while he changed her brief. He didn't care, he just wanted to get it done. The management staff is young and seems more focussed on their own well-being rather than that of the very vulnerable people who live there. Several times I did not get the courtesy of a reply to an email. In particular, the General Manager, [name removed] is far too uncaring and not nearly experienced enough to run a facility such as The Ridge. She seems full of her own self-importance. The staff managed to lose one of my mom's very personal and prized possessions - her purse - that she never went anywhere without. The staff would joke that the residents take things from other rooms. [name removed] gave us a lot of lip service about trying to find it and then shed a crocodil