Merrill Gardens

It is with great pleasure I tell you how pleased I am with the excellent care my boyfriend's mother is given at The Pines of Newmarket. During the several times I have accompanied him there to visit his mother, I have seen the loving, compassionate care she consistently receives from the outstanding caregivers employed there as well as from management personnel. The thing I love best about the Pines is that the care being provided is genuine and never rings a false note. I would recommend the Pines to anyone looking for an excellent place for a loved one.

My mother has been at The Pines of Newmarket for 2-1/2 years. From the beginning, I knew it was the right place for her. The nursing and care staff all take the time to get to know her, they know what she likes, or doesn't like, and they respect her preferences. If she doesn't like what's on the menu, they provide something else. [names removed] of the administration are always pleasant and ready to help the family with any needs. The nursing and care staff are very kind to Mom and the family. [names removed] and others whose names I'm unsure of, usually stop to speak to Mom and the family. The facility is clean and well-maintained. There are bulletin boards with information about the day, and upcoming activities. We arrive to visit mid-morning, and there is always something going on such as live music, a game of Bingo, reading aloud about history or current events, or a craft activity. I highly recommend The Pines of Newmarket to anyone in need of care.

Very friendly, staff knows everyone's name, good facilities, good food. Recommend.

The place for Mom helped me execute the tour visit at the facility of The Pines of New Market by setting up everything that was needed to visit and tour . [name removed] prepped us with information on what to see and ask about the facility.It gives the family more confidence when your informed of your surroundings.Price factors ,cleanliness and care was always number one factors to consider.[name removed] had those answers and as we toured we confirmed that [name removed] picked out a great facility for our love one to live at the Pines of New market.

My mother has been a resident of The Pines of Newmarket for over a year now and I couldn't be happier. The staff is outstanding and the management does an excellent job in handling the business. I'd like to single out [name removed] for her outstanding professionalism and laser-focused customer service. I am so glad my family decided on The Pines of Newmarket. I sleep so much better at night, knowing Mom is being so well taken care of.

We are very pleased with the excellent level of care my mother-in-law, [name removed], is receiving at The Pines. The staff at The Pines is outstanding. They are very attentive to [name removed] needs. [name removed] is in a reclining wheelchair and I appreciate the caregivers getting down to [name removed] eye level to speak directly to her. In addition staff engages [name removed] to get involved in activities such as exercise and mobility. [name removed] enjoys the attention she receives at The Pines.

My mom is a resident at The Pines of Newmarket, NH. The staff is outstanding. I appreciate the individualized attention my mom receives from the loving and caring employees. They have my mom's best interest at heart and go the extra mile to see she receives the best care possible. The staff is always attentive and in communication with me brothers regarding my mom's care. Thank you!!

I am delighted to let everyone know how happy and pleased I am with the loving, professional care my mother is receiving at The Pines of Newmarket. The caregivers consistently provide exemplary service and always with kindness, compassion and respect. I am thrilled we selected The Pines at Newmarket and am relieved to know my mother is in such loving hands.

It was amazing! Great staff, food, and the apartments are beautiful. I'd highly recommend.

WE chose Merrill Gardens because it was close to our new home and they had vacancies. My loved ones are safe at Merrill Gardens. The staff are friendly and genuinely care about the residents.

I found the staff friendly and very accommodating to my friend. They always acknowledge her by name, which made her feel at home. The moving process was smooth and easy. The meals are okay, but not terrific. I would definitely recommend this facility.

I would say it very homey and the people and staff there are very friendly. The residents seem pretty happy. Obviously every place has its issues, but my mom is safe and happy.I picked it because some of the other places that I visited were either depressing or felt very sterile ( like a hotel). This one really has a more homey feel.

Everything is working out pretty well so far. Staff is doing a good job and are very friendly.

Facility is so nice, clean, staff is great, food is good, move in was great no issues. I would recommend it to others. It's a great place, my dad is so happy living there!

We have a real chef with nutritious meals. At Atria (since changed name but not staff), the dining director often served food with high salt content. When we talked to her about it, [name removed] answered that "some people like it that way". After several trips to ER at Sentara Hospital with excessively high blood pressure, the head doctor of ER told me that this residence has a reputation for this problem. Also, vegetables were often boiled, soggy and not good quality or quantity. As a result, my diastolic pressure was often near 90 and above. Stomach problems from diarrhea to the point of black liquid. I eat some dessert each day, but carefully. I weigh exactly as directed by my doctor. Since I moved to Truewood, I do not have stomach or BP problems as I did before. [name removed], director of Activities, is excellent. However, because of space and advice of her supervisor, celebrations of birthdays and holidays are held in a small room with everyone seated around a table, served a treat and beverage just talking, no music or fun. Here at Truewood, every area is decorated for events, music, dancing and FUN for Christmas and New Year's. I can't wait till Valentine's Day.

Our experience was excellent and continues to be so. [name removed] loves her apartment and the area is very convenient. I would recommend Merrill Gardens to anyone. It's beautiful and didn't feel like you would think of a place with assisted living to look. Also, the sky lounge is stunning.

We chose Merrill Gardens at Barkley Place because of the location and my mother liked the facility best. The staff are very friendly and engaging. New tenant orientation is very good and welcoming. Meals/food is excellent.

When I arrived here at MGWP 5 months ago, I started to smile. The location, the inviting atmosphere, the friendly staff. It all felt right and it still does! The friendly staff keep me safe and attend to all of my needs. The comfortable dining room serves the best from-scratch soup in town along with tasty, varied entrees and desserts like my Grandma used to make. The lobby lounges, terraces, game and activity room flank the theater and gym. Parties fill the Sky Lounge and regularly spill out onto the panoramic Rooftop Deck! Meanwhile, the activities team fill the calendar with extraordinary outings as well as great events inside our beautiful community. This is the place for ME!

Staff have been very welcoming and friendly, including them all knowing her name immediately. We celebrated mom's 80th birthday a month after she moved in and they went out of their way to set up a room for the celebration. The majority of the other residents have also been very friendly and my mom has made friends already. In regards to the facility, although a little older, it is well maintained, clean and maintenance has responded quickly to any requests made.

I moved my mom into the Ackerly and the experience was very positive. [name removed] was the salesperson who we worked with and he was professional, personable, knowledgeable and caring. He provided valuable guidance whether the topic was room type and availability, cost planning, move-in logistics, onsite services and activities, or facility attributes. He even had insight into the social life at The Ackerly. And he did it all with a pleasant manner. He helped make my mom feel welcome and he was very responsive and a good resource even after the move-in. He obviously cares about people and likes doing his job. I highly recommend him.