Merrill Gardens

Definitely a 5 star rating! I feel that the staff is very well trained as their customer service is excellent. I'm always greeted with a cheerful hello when I visit my sister and offered and snack or beverage. My sister has participates in the exercise classes, walking, bingo and art activities which is beneficial to her well being. She seems very happy with her placement at Merrill Gardens. I would definitely recommend Merrill Gardens when searching for quality care of a family member.

The staff is very friendly, and take time to learn everyone's name. There are many activities spread out through the days, and on site beauticians.

It was clear that the residents and staff were all happy there. It is a light filled place, that smells good and has positive energy

Merrill Gardens Hillsboro is my new home. I toured with the charming [Name Removed] who was so welcoming and informative. She is an asset to the community! Later I met[Name removed], a warm, witty and kind woman who had great tips and resources for me. These two ladies lead an amazing staff who have created a wonderful community environment that is both welcoming and stimulating. I love this place!

Everybody goes above and beyond to make it comfortable for me. Food is excellent. The aneurism of all staff is very professional to make residents feel at home. I like my apartment where I can see the beautiful gardens. I am very pleased that we can do the Sot & Be Fit excercise to stay in shape. The outings that I’ve gone have been great! I am looking forward to the upcoming auction activity

The facility was beautiful and modern. The rooms were a great size. However, it felt sterile and cold. I felt like I was in a fancy hotel instead of a home. In the memory facility, I didn't see any comfy couches or chairs to sit on. It seemed like everyone was in a wheelchair, with just a few in armchairs. As nice as it was, it is not the place for my aunt.

I would give Merrill 5's across the board, excepting #4 and #7 Quality of Care and Activities where we'd have to say N/A because my dad never moved in and do never really experienced those. Everything else was really very good. We did get to sample the food on a visit and my dad just loved it.

I was picked up and returned as I had no ride. I was treated first in the dining room where I met some old friends as I lived at another Merrill Gardens at one time, I enjoyed a nice lunch and then was shown 2 different studio apartments, the Theatre and then had a talk with [Name Removed] about prices, received a nice folder and a special cookie to take back with me. All in all it was a good experience and a very lovely residence. My concern is the distance from my son in Campbell.

The facility and staff are very nice. We had a very enjoyable meal and toured the facility and apartments after. We found Truewood to be a comfortable atmosphere and the residents and staff are friendly.

My cousin who is 86, is getting along very well. She has made a lot of friends and seems happy. Sometimes I have been to lunch there and the food has been very good. Other times it is just OK. The desserts are always good.

Staff is great - energetic, patient, and courteous. Understanding of seniors' needs. They are great at remembering people and giving personal attention. My parents are in a one-bedroom. The bedroom and bath are sufficient. Living room /dining space is tight but workable. It is great to have a full kitchen. The accounting is confusing and food service is perennially unacceptably slow. Food quality is good, but service is poor.

After a 3-day guest stay at Merrill Gardens in Greenville SC, we were impressed with the apartments, common areas and amenities. The facility is nearly new and shows a lot of thought and care in its design and materials. The guest suite was bright and airy, with a full kitchen, washer-dryer, handicap accessible bathroom and attractive finishes. Amenities include a theatre, activity room, fitness room, salon, heated outdoor pool, firepit, small garden and library. It is within walking distance to downtown Greenville, a charming city with shops, restaurants and cultural events. There is a large fitness facility across the road with a gym, aquatics, etc. The staff and residents were friendly and welcoming. We ate in the dining room (all meals are included in the monthly fee) and visited with many residents there. The food was good, if somewhat monotonous (2 specials per day but the remainder of the menu stays the same). We are now wait listed for an apartment.

Facility is nicely appointed. Front desk staff are welcoming and friendly. Staff is responsive and supportive. It is safe. Every effort is made to make one feel at home. Laundry services are very reasonable. The only negative is that they don't have a transport van that is wheelchair accessible

Everyone at Truewood was very helpful. We were able to look at different sized rooms as well as tour the memory unit. The residents looked engaged and the lunch we saw seemed to please the residents. We have made arrangements for {Name Removed] to move in there as soon as she is discharged from the nursing/rehab facility. Thank you for your help in suggesting Truewood.

It’s not for my Mom. She needs assistance, and this facility is more independent. I really liked the way it looked and the people were very nice.

My Mom moved in March 30th everyone that works there have very kind and helpful, they make my mom feel welcome, they really do care about the residents. My mom loves the food and atmosphere. I want to give a shout out to [Names removed] they are amazing and helpful!

My father moved to Novelle in [Date Removed], and his experience has been nothing short of wonderful. The food is excellent, and the ambience is inviting. The spacious rooms, complete with in-unit washers and dryers, full-size kitchens, and walk-in closets, are simply spectacular. What truly sets Novelle apart, though, is the staff. They are warm, friendly, and genuinely caring. I want to give a special shout-out to [Name removed], the facility director. She is a gracious individual who exhibits a great deal of compassion. Also,[NaRemoved], who was our initial contact, was incredibly helpful during our tour of the facility. Her support in planning logistics and her quick responses made the transition seamless. Overall, the entire team has been fantastic, and the positive energy of this place is palpable as soon as you walk in. Having lived in two other senior living communities, I can confidently say that this has been the best experience by far.

The representative was wonderful and the place nice. I felt it not a good fit for me though. I will keep looking!

Have decided to stay in my house. When it comes time to move, Truewood will be my number one choice.

My daughter and I watched Novelle being built last year. When we saw the sign that it was open, we decided to take a tour. It is a beautiful facility, the units are spacious and the staff is very friendly and accommodating. My husband recently moved in and appears to be adjusting quite well. I will eventually be moving in myself and have already met new friends there! I know that we made the right decision for the both of us.