United Plus Property Management

My mom is extremely happy. There is plenty for her to do. She enjoys the staff and the other people who live there. She is having the time of her life. I am glad that we finally made the move. I would definitely recommend The Lodge at Bridgemill to anyone. Everyone has been very friendly and welcoming. This is a really nice community. I am glad that my mother is happy here. It has been a reallt good experience.

Schaffer Heights is a great match for my Mom. We were very happy with bldg staff and how easy it was to get everything settled to move her in right away. The building is very nice, the apt. is very cute and just the right size for a one bedroom. Catholic charities and office of the aging is right in the building so it is easy to set up services like transportation. They also offer cooked meals( for a charge) a few times a week. The meals are great and large portions. The rent is affordable and the staff is very friendly.

This is a great place and great location for them. They have selected this location to live.

My parents have lived here for a few years now. Schaffer Heights has a full calendar of in-house and off site events, buses to two major grocery stores, monthly trips to area malls, and a community room for movie night and social events. An in-house food service sells and delivers wonderful hot meals twice a week and offers a menu of hot and cold breakfast items in the community room on Mondays. There is a spot within each apartment for W/D, but there is also a laundry room on each floor. A trash room on each floor has a trash chute and a place for recyclables. Maintenance is on top of things in the building. There is an on-site adult day care center. The first three floors are county offices related to the aging, caregivers, elder abuse, etc. There is an attorney who volunteers his time once a week to residents. There is a hairdresser that also comes to the building once a week or so. There is someone at the security desk 24/7. Price for 2 BR with balcony $896. One bedroom apartments are obviously less.The only drawback to the building is that there is only one small community room which tends to be in use a lot of the time. There is no place for the residents to congregate except in the public lobby. The residents also do not have access to a bank.

the only 'problem' is the very high price which does not inlcude any food.Monthly rent for one small bedroom is over $2000.00.And the kitchens are very small.

Very nice

She thought the apartment was OK, but wasn't thrilled with the grounds. She loves to walk.

I like what I have seen and hear about this place. My daughter, wants to explore other options before I comit to this place. I also need to tour the place myself

From what we have seen the activities seem good, they do have bingo, Wii bowling, and poker. The food is getting better, and the rooms are acceptable. Our loved ones have a small two bedroom and two bathroom.

I'm just here for three days. Everybody is really friendly and outgoing. The dining room dinner last night was very good! My apartment was perfect when I moved in ( it will be soon again after I finish unpacking! ) . The neighbors I have met seem to really like the living here.

It is a wonderful establishment and there are many levels of care for every individual depending on their situation and needs. The staff is quite attentive and friendly. There is not a lot of younger handicap residents, but there are a lot older than me and some younger and i am 86. The service and residence is great overall, and i am very pleased with my stay.

All staff are great. Maintenance is at best lacking. Building and grounds are mostly clean.

There is no care. This is independent living only. Staff is minimal. Activities I would rate a 4. Apartments are clean and spacious. The only dining available is quite expensive and average quality. The value of the overall experience is pretty good. Hard to match it for the same price.

A new management has begun and I am seeing many great improvements to the property. I am very encouraged. 3 stars all with 4 stars for friendliness.

Most of the people are very friendly! There are only 2 maintenance people to care for 3 large buildings so sometimes it takes a bit before some things can be done. They try very hard but they really need to employ more maintenance staff. The office are always welcoming and ready to listen to your concerns. They need to have some different activities ! No I think the cost of here is not worth it! Plus the appliances need updating or better quality.

The new building manager changes the rules frequently. Instead of addressing issues appropriately they take things away from the tenants.

I signed my lease over a week prior to moving in. At that time I also gave them a list of things that would need to be addressed by maintenance and this included hanging pictures, put a folding door back on its track as well as the screen door, the balconynlight doesn'twork, the foor to the balcony doesn't lock. I requested a hand rail by the toilet. I was told that the kitchen appliances would all be exchanged with new ones. I moved in and the apartment had not been cleaned. Yesterday I mentioned this to the office and they immediately called their contract cleaner who came over right away to clean. I have now lived here 2 weeks and not one promise has been kept. The only thing that was done was to clean the place. I am getting annoyed!

Staff very friendly and helpful. The building is older and Schenectady is not particularly beautiful. The residents are friendly and mom is safe.

More than half the staff is new here because the other staff was fired or quit since I moved in a few months ago. It's hard to get things completed - for example I had an error in my rent calculation for the first month and I didn't get the credit until December because I asked every week what the status was. I have had maintenance requests put in and were closed without being fixed or I fixed them myself. Communications are not done timely or in print that people could read (large). There is a residents team that meets with the staff, but nothing seems to come out of it. The new residents' meetings have been cancelled every time there is one scheduled. This is important information and it doesn't seem important to the staff. There has been one town hall, but that was to announce the changes in the meal plan and that took a bad turn so everything else was kind of put off to the side. There is part of the roof that is not covered with shingles and it seems that there is no plan to fix it. Housekeeping is good; they keep the general areas nice and clean. The garbage removal is a whole different problem; it is often full and it stinks, people complain but just last week, trash was all over the parking lot, like an animal got into it. There is not enough handicapped parking and it seems the entrance way is always blocked with parked cars that are only supposed to be there for 15 minutes but are there much longer. The move in process is all on the renter, no bins are provided to transport large boxes of items or the carts that are available are very small for groceries only. There were some admin issues with my entrance badge but I got them fixed. The meals are hit and miss in quality and temperature. They recently raised the cost of the plans, which is a pretty high cost for the meal you get. There could be more automatic doors for the folks who use walkers, the downstairs bathroom doors are very heavy and they have a really hard time getting in and out of the door. I would not recommend the facility as it is now and I am thinking about moving to a different apartment and buying out my lease. Too much to be done and it seems that it's handled at a snail's pace.

The Lodge is fantastic in accommodations. However what was represented by the leasing agent is not all what was said. I asked specific questions and received answers that confirmed my questions. In reality many things are not so. I was led to believe that there were people to handle some needs, like taking an RX to the pharmacy or coming to help you for quick help. There is no such help. There’s the phone “concierge” and the maintenance staff of two. I was told they could help installing shelving, etc. after I moved in. They do not. This is a lovely place. The restaurant is very good. I would be careful if you needed assistance here and there. It’s non existent. Other people have experienced the same.