Atria

My understanding that "marketing" states to prospective residents that there is a van that will take residents to events. However, it apparently does not run on any evenings or Saturdays. While it is available to take Christians to Church on Sunday; it is not available to Jewish residents to go to their place of on Friday night or Saturday morning. If you want to attend a funeral on Saturday...your stuck. If you want to be taken to locations within walking distance during the winter months when there is ice... you are stuck. Seems like Marland Place should either revisit its policy or not mislead prospective residents.

Regrettably Atria continues to struggle with food service, overall management and most importantly resident safety. My mom has lived there for a number of years and the staff turnover since the transition to Atria has been significant. Three Directors in less than two years speaks to Atria's inability to effectively manage this facility. Rents continue to skyrocket with a just announced 8% increase. Atria excels at Marketing. The facility does indeed look great. They keep the facility clean and bright. Unfortunately the day to day living experience is not commensurate with the initial appearance. Couple this with annual monthly rent increases in the $400-$500 dollar range and I would strongly encourage folks to look carefully and most importantly to look elsewhere.

If you need help, it's not very good. My Mother went in there needing mental assistance and they did not do what they said they were going to do. They would never remind her to put her hearing aids in and her dentures and I would go there and she would be trying to eat without her dentures. They never reminded her to do the things she needed to do. They did not do what they were supposed to do. I would go there and her hair was not even combed. They did move her to the dementia side and I feel that she is getting more individualized care there. I feel like they promised us the sun, the moon and the stars and then did not deliver.

Food is pretty good however, there are long wait times. Atmosphere and environment is good. Cleanliness is fair--we have to come in and clean toilets and do laundry because Atria is not always on top of it. They seem very short-staffed and the aids are always late, or sometimes do not come at all when you ring for them. The main thing that I did not like about Atria is that they are not transparent about their care fees, and they nickel and dime you. When I* visited, I spoke with a resident who told me "it is a nice place to live, but they charge for every single little thing, and they overcharge for the actual services that the residents get". That resident said her daughter was constantly having to complain and confront management. We just assumed that all nursing homes are like this. Too bad I didn't listen to that person because they spoke the truth! Now we are stuck paying more than what they initially told us it would be.

My parents were here for 2 years & unfortunately my mom is impressed by visuals & that's where the positives end ( beautiful building homey decor etc) the management was beyond terrible - starting with sunrise & morphing into Atria both managers were arrogant & condescending & the ridiculous paranoia put my father with Alzheimer's in the ER 2 times because of his "violent behavior " while on the 4th floor which ultimately led to his death. Beyond all of that Sunrise/Atria was overpriced required we not only pay for the highest level of care but also private aids after my mom suffered a stroke & they didn't want to have the atria aids spending any time concerned about her ( she was actually capable if they had allowed it & were too consumed with their perceived liability) - besides all of that ... The food was awful, their was no activities person over the course of of the 2 years for more than a few months total - the "nursing staff " was cold & inept & the only people who seemed to care or be competent lost their jobs consistently - needless to say we moved our mom in with me & hired 24 hour care - & she is currently in a sunrise facility in Carlsbad ca where the philosophy & management is 180 degrees the opposite direction - my mom is thriving she's active & walking & singing $ leaving atria was the best thing I ever did for the quality of the remainder of her life!

First of all, my mother has hypertension and they do not accommodate that very well. They also do not appear to handle her dementia very well at all. There have been several things where they have not fully delivered on what they have promised and where things have not worked out as well as hoped. The people that administer the medications are not evened licensed nurses. I really have been overall disappointed with the place.

My visit to Atria was very enlightening. I decided to try it for30 days. I went in with my husband on January 19th. By Feb 7 ,I was ready to leave. Our experience was not what I expected. Too many services were not performed according to my original orientation. Starting with the room which was too small for two people. My husband was evaluated level 2 . He was suppose to get help mornings and evenings. Lucky I was there to guide them. There was no real schedule. The dining room was always a long wait. The menu was not complete. You could get almost anything if you knew what you wanted. Room was never vacuumed. The activity staff was excellent. It is difficult to service two individuals on different levels. There was a lock down because of illness. We should have been sent home until it was over. There were many things that should have been coordinated. One chief didn't know what the others were doing. We should have had a meeting with a social worker after a short time. Getting home was the best we could do.

Friendly and helpful until you leave your loved one there on their own. Communication with family on care isn't very often. I do not think they have enough help to go around. If your loved one cannot be independent this is not the place for them if they need any kind of EXTRA care. Disappointed with what was presented to me prior to move in.

The building going under renovations. Did not think that staff to resident was a good fit for my mom. Prices higher than other assisted living facilities that I visted

They just left him in his room all day. It was terrible, he would just sit there and stare out the window. He went to the hospital several times, and the last time he fell he laid there all day, it wasn't even night and nobody checked on him. I felt like they just wanted the money. My mom was always worried about getting a phone call, about dad ending up in the hospital, she didn't like to leave him there.

One negative : halls are confusing

It's a pretty good place, but it didn't work out for my loved one. It's clean, but the furnishings could use some updating. The staff is pretty friendly, and it is less than a lot of places. This is for those that are more independent, they didn't offer the level of care we needed. Unfortunately they used an outsourced company to assess my loved one, and this was just not a good fit. These are all outdoor apartments, so the heat can be daunting in the summer months if you aren't used to it.

We did not have a good experience with West 86. The facility is pretty clean, but the staff is not great. As far as the care provided, it was mediocre.

Atria Bayshore is all smoke and mirrors My Mom always looked like a Bag Lady on the streets She was a complete embarrassment when we took her out and returned her to proviso us facility Best move we mafe

We were provided with nothing in writing (they could not even say what the square footage of the rooms was) but we were quoted $6000/mo for a two bedroom apartment (no kitchen), which did not include any care services. Too expensive. Also staff displayed disorganization. We liked the dog (Coco) The ED gave us some valuable information about a recommended home care agency. Not exactly what we are looking for.

Our main concern is that my loved one is 79 and he was using his long term health insurance. Atria has failed to help him understand the paperwork for his insurance. They are not being good advocates. They don’t get back to us about his condition. We toured a lot of better properties. Atria is one of the top properties. I’m so surprised by how our loved one has been treated.

If your loved one has a high level of care, be very careful if you're looking at Atria Covell Gardens. They misrepresented themselves and we were forced to move her when they served an eviction notice (which was handled very unprofessionally) after only a few weeks. An assessment was done before we moved and we were assured several times there would be no problem with her care level. It was especially sad since our mother appeared to like the care givers and seemed happy in her new location. Note it is hard to give accurate ratings since we were there less than two months

I just moved my out of this community. I got talked to by three people including the LVN and the business manager who thought this would work for my mom, that it was just a period of adjustment, but the manager, Laura, said that mom should move to a board and care, which due to timing has been very inconvenient.

Not a good fit

The care services are expensive!! We had a recent flu outbreak and we were all confined to our rooms! Also the rooms are very small. I feel like I can't maneuver around! There are smokers and their smoke gets into your room, which is nauseating. Also, the street on the southern side is very very noisy! Didn't end up being what I was hoping for. There are too many things I don't like.