Atria

My father has lived at the Atria Woodlands for 6 years. In the beginning it was o.k. It has become a place where no one seems to care and the director seems to care even less. The facility has been under lock down in the last week due to some bug, with nothing being done about it other than serving bad meals to the residents three times a day in their rooms. This is a horrible situation without a solution. Be very careful about this place. I have no choice at this point. My father is there and I can't move him. There is no communication with family and the price keeps on going up every year for no good reason. This is a captive audience and they take full advantage of it. What a shame!

We were very hopeful when mom moved into Atria. She's been there more than two years and remains because she has made so many friends among the residents and staff. She loves her care-providers but NOT the facility. The care-providers in general are deeply caring and committed to keeping her happy and comfortable. Her aids have been consistently outstanding and extremely capable and caring. Clearly they are under-appreciated and treated with disrespect by management. We know of at least two instances where care-providers were physically ATTACKED by their violent patients. They were discharged while the patients were simply scolded and their aggressive behavior continued. While the care-providers do the "REAL" (and often unpleasant) work, management regularly implements new policy changes that make their work more difficult. Now, suddenly, care providers are no longer allowed to give out their charge's medication. Rather, the resident must go down to the nurse's office to be medicated. OUR MOTHER WAS MIS-MEDICATED, given the WRONG MEDICATIONS at the nurse's office. Luckily her aid spoke up, putting herself at odds with management. Did they thank her or even acknowledge her action? Did they interact with us? No. They simply tried to sweep it under the rug. The food is also pathetically bad. Frequently they run out of staples like orange juice, coffee, or eggs for breakfast and mom has to order in. Often they run out of entrees at dinner as well or don't have something listed on the daily menu. Luckily mom keeps her refrigerator stocked, but at Atria's prices she shouldn't have to. There is also no allowance made for people who are NOT kosher or jewish. They are forced to keep kosher and during the high holy days mom's non-jewish friends have often gone hungry or been forced to eat out. There are THREE kitchens in the facility. Something could be done to provide for non-kosher residents, even if it were as simple as pizza ordered in and served in one of the other dining areas. Management is unresponsive and disorganized. We have trouble contacting the right person when we need to, and they often don't know what's going on, who's responsible, and clearly think of their residents as commodities rather than persons. Changeover is very frequent ("chronic" is the word) and we are rarely informed of policy changes or certain important decisions we should be CONSULTED on since they immediately effect our mom. We are realizing we need to be much more proactive in order to keep our mom's quality of life acceptable. Housekeeping is adequate and erratic - they often don't show or don't complete their tasks - and mom had underclothing supplies STOLEN from her apartment. Activities are also chaotic. The daily activities calendar is often wrong or out of date, and events scheduled don't actually happen or are poorly run. Now, suddenly, aids are no longer permitted to stay with their patients during activities. Road trips have been cancelled many times because they were mis-scheduled for days when residents couldn't actually go - sometimes due to religious observances. I mean, COME ON! Transportation, although provided for free within a five-mile radius has often been unreliable or late, and the previous driver surly. There is also no venue in which residents and their families may discuss the problems at this Atria amongst themselves and effect positive change. The community is kept scattered and out of contact with each other. We know from our own informal conversations with others that there is a lot of dissatisfaction. We chose this Atria because of its location, the need to find someplace quickly, and because of a positive first impression it has failed to live up to. We were even sent home with a delicious apple pie we were told was "baked on the premises." It was NOT, and we haven't seen it in the resident's dining room since. All in all, a very disappointing experience. We would move mom out tomorrow but we fear it would be too unsettling for her now that she's made so many friends. But we may be forced to anyway as our frustration level continues to grow.

too expensive and have to provide own w/d

The atria was not very good, the services were bad actually. My parents would ask for things that were really basic and were not met. The food was awful! I witnessed it personally, and I am not picky, and it was awful. They had some nice activities, the woman who runs them is really caring, and she really tries. The staff was clearly not being treated well, they were grumpy, and not being paid very well, it's not a good situation. It's beautiful and looks great but has been a traumatic experience for my parents.

This review is strictly on the memory care unit. They just started providing memory care in December. They seem to be learning as they go and are really trying to improve. However they do not seem like they were ready to provide this type of care and seem to lack in several areas. They were able to market the memory care unit very well but are not able to execute as well as they market. The care givers seem to not have the proper training in dealing with Alzheimer. During holiday weekends there seemed to be no body around that had management authority. The community just seems to not be ready for memory care. They are making an effort to get better and provide what they were offering. If your loved one is physically capable of doing everything and is other wise healthy then this community seems like it would be a good fit. If your loved one needs medical assistances and memory care that might be too much for them for the time being.

location not good and still expensive

Everything was way too small for comfort. People had to wait for a seat in the small dining room. Other rooms for activities were also too small for any kind of great participation.

My parents are residents at Atria Fairhaven, MA, the food is abysmal at best. The carpeting is in need of repair. The whole place needs sprucing up and a makeover.

Atria Kew Gardens provides all the basic senior housing services. However, it feels more like a senior residence hall than a warm and supportive community. Food is average and activities are very basic. They could have done a much better job keeping residents and families connected during the Covid pandemic. Staff is not very responsive to comments about areas needing improvement. I do not recommend this facility.

Luxury setting with extremely terrible elevator service keeping clients in close proximity and waiting times frequently exceeding ten minutes and longer during meal times. Dangerous during Covid

Hard to review right now. We are confined one person per room and not allowed to set foot out of it. Even family are not allowed to visit. Food is delivered in Styrofoam boxes and no exercise. Basically we are in very high priced solitary confinement. I am not normally hard to get along with but have gotten into it with management several times. The other staff are excellent and willing to go out of their way to help at any time. Before the quarantine I would have rated it a little higher but not above 3 stars.

My uncle was a resident here. When we were involved with the admission people they promised the world. Once my uncle moved in they could care less. The social worker is a joke, no one returns calls and when they do they are useless. My uncle got bedbugs here twice ( never had an issue before he moved in). It was so bad the second time they had to move him out of his apt for 2 months then tried to bill him for a bigger apt. While he waited for them to fumigate. I would not recommend this Place to anyone who does not have family nearby who can run interference. What they charge is unbelievable and what they deliver is a joke. BTW, I am a retired social worker in another state so I understand the system.

I am writing this review so that people who are trying to make the right decision with respect to their loved one. Atria Grapevine is not what they portray themselves to be. I want to first start with my overall experience with respect to the facility based on my actual experiences for the 5 months that my mother lived in the facility. • They are chronically understaffed, and this leads to a level of service that was not anywhere near what they portrayed when they we first visited the facility. They didn’t have enough staff to: o promptly serve the residents their meals. o check on my mother as often as they said they would o communicate patient care effectively and promptly. This lead medication not being stopped, not being changed, etc. • The food steadily deteriorated over the time we were there. When we moved in it was good, the menu was varied. By the time we moved out it not as good as your average high school cafeteria • Maintenance and cleaning were almost non-existent. We had to make repeated requests for the lock on her door to be fixed, her toilette to stop leaking/running and to fix her a/c. The a/c unit for the apartment was woefully small for the square footage of the actual apartment • Even though you pay for cleaning, they are not very diligent and thorough when it comes to cleaning the apartment. I even swept some items into a corner to see how long it would take them to clean them up. They never did and I had to point it out to them Now we need to get into the financial aspects of the operation. My mother executed a lease in April 2019 and moved into the facility in mid-May. In the lease there is a clause that points out that if you are not physically living in the facility, you must pay your rent to keep your apartment but you are not going to be expected to pay for care, meds, etc. We noticed what we believed to be some billing issues and requested a meeting with the facility director in June. We discussed that per the lease we should not have been billed for the care and meds. Janie agreed that we should not have been charged and would get them credited back to us. We asked for a second meeting in July to discuss the issue from June as well as some other issues. This time the Medical Director was also included. We informed Janie that we were still looking for our refund for April and May. She was going to investigate it. More importantly we discussed that they had a new staffer who is charged with assisting the residents overnight. My mother complained that this new person was “mean” and when we asked what she meant she told me that “this lady asks me if I just stupid. And that I need to help her “We were told that they had an idea of who this person was and that it would be addressed. Instead of terminating this person they simply transferred them to another job. After that fact we discovered that there had been multiple complaints about this staffer We finally did get this credit to our account sometime in late July. There was change in Directors in October while my mother left the facility for a medical procedure. She was in the hospital and a rehab for the next three months. During that time was continued to be charged for the charges in excess of the monthly rent. We have repeatedly requested a refund of this balance with no response. To top it off, even though we were told that they could not accept my Mother back due to their assessment they did debit her account for the January payment. On an aside, my Mother was able to get into another facility at a reduced level of care. It does not appear that we are going to receive the requested refund amiably so “buyer beware” when it comes to Atria Grapevine

The food is terrible and they always say they ran out of the daily specials. The weekly cleaning staff who do the apartments overlook so much dirt, they never clean the microwave or refrigerator and I’m not able to do it myself because of my limitations. Some of the aids are downright nasty. And I thought I was misplacing things until I spoke with other residents who also “misplace” their pills, jewelry, and money. You figure it out!! I’d leave but I have no one to help me move so basically I’m stuck here for the duration.

Limited as to care giving. No more non-mobile clients accepted, no Hoya lifts, must be able to transfer self. Just like all the rest but even more expensive.

Poor management. Some caregivers are great and others not so much. Very short staffed. Caregivers are overworked it. Residents don’t get the care they are paying so much money for because of lack of staff. Many residents are inappropriate for the facility because they are too heavy and caregivers have gotten hurt. Also a few residents in LG are verbally and physically abusive to other residents and staff.

My mother moved into a 2 bedroom apt. in Independent Living. The apartment itself was great but residents were not friendly and remained in cliques. Mom has always been a social person and has had many friends so this was not her fault. She had to move to the Assisted Living area there after 2 months due to a fall and needing more help while she healed. Staff there were friendly at first, then things went downhill, due to the head nurse in that area. She refused to let staff wheel Mom to meals which were on another floor, Mom was chastised that she was fully able to walk herself, which she wasn't, due to broken bones. Staff actually were mean to Mom several times, refusing to help her when she needed help. She was found unconscious a couple of times, and when moved to a rehab facility, we had had enough of the treatment she got there, and moved her directly into a different facility once she was released. Others have followed us and are leaving Atria. We had high hopes for Atria, but soon learned we had chosen the wrong place. (The head nurse there has now been fired.) (She is extremely happy where she lives now, has MANY friends there, and enough activities to stay busy. Staff there are great and always are willing to help.)

The level of care promised was never delivered. They do not have the proper staff with the proper credentials or experience. The sales person will say yes to about any question you ask, so buyer beware! They were not equipped to handle my mom and we had to move her out of their only after a few months (and two falls later). If you are a single person with good mobility and able to drive, I would recommend it. But, any higher level of care beyond medication management is asking too much of this facility.

my aunt no longer resides at Atria. the care givers were just okay. services not rendered for charges. the management was terrible. never available to answer questions or responded with "that is not my job". did not return calls or emails. had to contact atria's corporate office. issue not resolved. my aunt was hospitalized for two weeks and atria charged her care fees when service was not provided. questioned charges and a small adjustment was issued. understand this is a business and atria's goal is to make money. did not feel atria cared about my aunt's welfare.

Billing practices at Atria were curious. [Name removed] put in her 30 day notice to leave after one month at Atria. She's already out of there - and happier at Pacifica right down the block.