Brookdale

I've toured and spent time at Brookdale Wilmington. From what I've seen, it looks like a great place. We chose another community because Brookdale wasn't a good fit for my mom's needs.

Even though our loved one has only been there for a short while, the staff have really gotten to know her. Every time our family comes to visit they know us by name, they recognize our face and always greet us with a smile. The staff have no problem keeping us up to date with anything regarding our loved one. We did have a medical concern about a month in and the staff were very quick to notify us and help us with the situation The showed they have swift and quick response time and it says to us they were always paying attention to our loved one even during the night shifts

The staff was wonderful at Brookdale, from the initial interview and discussion to the intake and up until the last day my dad was there, they were friendly and thoughtful, even through difficult situations.

I have heard conversations amongst residents regarding the food and I think some improvements could be made with the overall dining experience. That's the one thing I know didn't just come from my mom, the residents are not happy with the food. I overheard one lady saying she didn't have stomach issues until she moved to Brookdale. The meals are more on par with school cafeteria food. I originally thought it was just my mom being a picky eater until I overheard those comments. My mom got the level of assistance that we paid for. Anything extra like help with moving around or administering medications, and it would've been more. We didn't need that help, but I would advise others to be as independent as you can be. If you do need extra help, be willing to pay for it because those things don't just happen. My mom was walking down the hall with a worker and they were having a conversation. Another worker stepped out and said, "you don't need to be helping her at all, she doesn't need any help.". The worker replied that she was just having conversation. My mom was offended by that and I didn't appreciate it either. That conversation could have been held in private if she thought something was wrong; but it made my mom feel like she wasn't worthy of small talk or conversation with the workers. There were also issues with her TV and it seemed like they were blowing her off or as if they didn't think there was an actual problem. We had different family members who came by to help and were told by the workers, "We don't think there's a problem". I told them that I'd be calling Comcast to come by and fix it and shortly after that, they solved the issue themselves. I didn't appreciate how they handled that situation either. When we moved in everything was good except for the bathroom. There was old feces/stains in the toilet. We can forgive things like that, it just wasn't a good first impression that the previous persons mess was still visible. From what I saw the workers were doing multiple jobs so I understand that some things can get overlooked. But once you've mentioned something a few times, you start to feel like "ok whatever". One thing I was really concerned about was when we were moving in it was easier to go through the side entrance, and every single time we went through you could walk right in that side door...it was never locked. When you're living in a town with people walking up and down the street, you never know who may try and go in. We visited one time and they said we could use the side entrance and they would make sure it was unlocked, but it was already unlocked. We had to tell them that, as they weren't aware of it. Exit doors should only be used to leave and no one should be able to go back in, unless there's a stopper in the door. After a certain time of the day, there should be no entry from the outside/side door at all. That safety aspect needs to be addressed. Ultimately my mom was only there for about a month, but it was a good place. Compared to the other two places we saw, it was the best fit for us. Thankfully she didn't need the extra help while she was there. I would say she got the assistance she needed and it was an overall good experience.

I think the thing that we were most impressed with was that it felt like a home when you walked in, and it was such a family atmosphere. From the very beginning, the staff was just so familiar with Mom and with us. They took the time right form the start to get to know our family. There was no lag time - Immediately you were treated like and felt like you were part of the family.

Brookdale Sikes Lake looked amazing. They had a lot to offer and it was a newer facility. I think we would have probably had a better experience here. My loved one was just so far gone that he would not have been able to enjoy the amenities that they had to offer the residents.

it's a good place. We are all very comfortable knowing she's there and looked after. She's getting to know people, too, so that is good for her. She's happy, and that's what matters.

Our family had an in person tour and it was a great tour experience. The lady who led us on the tour introduced us to other staff and residents and was really informative. It seemed like a wonderful community, but the staff to resident ratio was just not suitable for our loved ones needs. As nice as it was we really needed a place that had around the clock care.

Brookdale has helped our family more than I can express! Even during the most difficult of situations, the staff is very professional and exceedingly caring and friendly. [name removed] and her team are terrific and very easy to contact when the need arises. I am so grateful that we found Brookdale and highly recommend it to others in need of personable and devoted care to a family member.

I appreciate the staff are helpful & willing to assist.

This place is a God send to my family. The staff is wonderful & kind. I would live here myself. I know they take care of my dad.

Everyone has been great. We do thank them for all their help & advice.

All good. Thank you! We are happy to hear that a nail person will be coming to the property. Hair [name removed]? Does she still come? We really would like that service. Thanks!

Best Brookdale we have been to. Director & staff are awesome. Very caring & personable. Would recommend Brookdale Glenview to anyone!

This staff is amazing with my mother.

My mother was very down & weak during Covid and when she moved here she is so happy & healthier. I don't know what I would do without Brookdale Richland Hills.

My grandmother is happy living at Brookdale. [name removed] has always taken care of her.

Pleasant staff, secure surroundings and helpful people.

I have experienced all the care in the community. [name removed] is the best. - [name removed]

I have lived here for 4 years - people here are wonderful, kind & caring. I love the area here, it's welcoming and happy - and especially [name removed]. P.S. I love this mans attitude, great!!!!