Brookdale

Its hard to sufficiently review this outstanding residential care facility in such a way as to do it justice. Descriptors such as "amazing", "over-the-top", "incredibly professional in ALL areas", are hardly adequate. Please indulge me....... Our mother has been a resident at Brookdale AL/Memory Care Facility on Brookhurst Street in Westminster, CA since March 2016. We were recommended to Brookdale by [name removed] from "A Place For Mom". I was in quite a desperate frame of mind at the time, very worried about finding somewhere that would be a good fit for our mother. [Name removed] walked me through every step of that process, assuring me that she was doing all she could to make sure I would feel good about our ultimate decision. [Name removed] is by far one of the most kind, sincerely caring, devoted and professional women I have ever known. I hope anyone tasked with needing to make living arrangements for their parents, will have the good fortune to work with [name removed] or someone like her!) In the more than four years since our mother has lived at Brookdale, we have watched this stellar staff rise to difficult situations to treat our mother with dignity, genuine care and grace. She might be considered by some to be a "tough customer". Moving to Brookdale from her independent life after suffering a CVA (stroke) in November 2015, was exceptionally hard on her. Accepting her new home at Brookdale was even harder. Yet this staff has successfully enabled our mom to accept her limitations, giving her a sense that she is safe and cared for by people that will do, and have done, just about anything to ensure her comfort and happiness. The attention they gave our mother and all the the female residents on Mother's Day was SO special, making up for the fact that we are not able to visit our mother because of COVID-19. This is not a "high end" facility. The team members are hard working employees that don't make nearly enough money for what they are entrusted to do for all the residents. Yet, they come to work at Brookdale, ready to serve, treating all residents as though they are family, respecting them and seeing them through the challenges that a come with accepting that they may be not able to live as independently as they once did. The care our mother and the other residents receives and the services available to them, might only be expected in a "high end" facility and yet Brookdale does what those places do and more. Our experience with Brookdale tells us that is it unlikely our mother would receive the kind of care she does, even if she were in a higher end facility. Brookdale has truly become her home and the staff has become her family. This incredible staff does not just show up for work. They carry out their many tasks on behalf of the residents as though they are caring for their own family members. It is indeed a group effort and they do it seamlessly: [Name removed] the very capable Executive Director of Brookdale Westminster, is invested in every resident and employee, availing herself almost 24/7. [Name removed], the Business Office Manager makes sure the lights stay on, and manages the tricky business of collecting rent each month with pure grace. [Names removed]and the other front office staff, answer phones and greet people as though they are the only people there in spite of how busy they are juggling multiple tasks simultaneously. [Name removed], the Activities Director brings her many years of experience to Brookdale, going all out to provide meaningful and appropriate social activities. [Name removed] and his entire kitchen staff prepare and serve meals as though they were cooking for their own fussy families, assisting the residents with their own specific dietary needs. The dedicated custodial and housekeeping staff go all out ensuring that Brookdale is ready for inspection every day (and no, this place NEVER smells of uncared or forgotten members of society!). In addition to weekly housekeeping, this staff goes in to our mom's apartment when necessary to make sure our mom's apartment is well maintained and little tasks that need attending to are done. [Name removed] (I know there are more and I'm not spelling names right!) are just a few of the miracle working caregivers, med techs, LVNs who work SO hard and with such ease to get our mom to take her life saving medications as though it was her own idea (what would we do without you girls!?). Our mother feels particularly "connected" to the people on the housekeeping/custodial and caregiver teams. its easy to understand why! [Name removed] , the Nurse Practitioner from Caremore (so aptly named!) is absolutely on top of our mom's medical needs doing everything she can to ensure ALL residents receive the medical/psychological attention they need, especially during this time of COVID-19. Her communication with me is invaluable. There are many more unnamed members of this team whose efforts are every bit as vital as those listed, working together, all for the benefit of EVERY resident and their respective families! To this team, we will always owe a debt of gratitude that cannot be paid! If I sound like I'm gushing a bit.... it's valid. Im truly not overstating the facts. My life is exceptionally complicated. It keeps me away from our mom far more than I would like, COVID-19 notwithstanding, I absolutely could not attend to the many responsibilities I face daily if I didn't know our mom was being cared for by such capable, caring people in such a nice, clean, well run facility. My sister lives on the East Coast misses our mother terribly and takes great comfort also knowing our mom is being so well cared for. The communication I enjoy with the staff is open and almost daily because our mom's various needs. I trust them to be truthful with me and appreciate them responding to my many emails and calls, knowing they are very busy with other residents and their families. In this era of COVID-19, the staff's workload has increased considerably. Yet each resident is seen in their "shelter in place" apartment daily, their various needs and health are assessed. To date, NOT ONE resident or staff member has contracted the virus! Well done Brookdale Westminster, very well done! You are what I can only hope all care facilities aspire to!

My wife and I are so grateful we found Brookdale, Chanate. We were searching for the right place for her aged mom, [name removed], to live, where she can receive the absolute best care possible. There is so much to say. First, the people who work there care deeply about the people who live there. When we met [name removed], we met someone who listened deeply, helped us solve any problem we could think of, and suggested solutions only after really understanding [name removed] needs. The tour she shared made us feel so comfortable with what life is like at BC. She was so thoughtful and considerate with helping us find a charming apt with a deck and outside area where [name removed] wee dog could get outside whenever she needed to. When [name removed] needs shifted, [name removed] found a special place for [name removed] in the memory care area, a bright, cheerful room, where she can look out at beautiful redwoods from anywhere in the apt. The attendants encourage her to engage with others and she feels quite at home there. When we met [name removed], the GM, we knew we had met an advocate who is very flexible and such a problem solver that literally nothing seems like a problem for long. We know we can go to him with anything and he will find a way to "make it so." He has been wonderful to [name removed] and us. When we worked with [name removed] to create [name removed] personal care plan, we trusted her thoughtful, comprehensive recommendation because it reflects just what [name removed]needs, nothing more, nothing less. Her recommendations helped us make decisions we are very comfortable with, decisions which get [name removed] just what she needs. Virtually everyone in the facility shines with a spirit that we did not see in other places. It is a spirit of love and focus on possibilities and what is best for [name removed]. We feel so lucky.

So far we are delighted with the Assisted Living portion of Brookdale Chanate. The facility is certainly the most beautiful Assisted Living place I've ever seen, and the staff has been amazing. The first thing that I noticed is that the place smelled pleasant, like a high-end hotel, not institutional at all. We ended up moving my Dad there just as the shelter-in-place orders for COVID-19 were coming down, so we unfortunately needed to show up earlier than we had planned. Everyone there scrambled to help us, despite also being EXTREMELY busy working to put piles of brand-new procedures into place. Here are the great things so far: everyone from the director [name removed], to [name removed] in sales, to the wellness coordinator [name removed], to [name removed]who handles facilities, and [name removed], the maintenance supervisor who helped with an emergency equipment issue, has been absolutely wonderful. [name removed]and [name removed] who assist in care have been pleasant and incredibly efficient. They've been helping my Dad get settled and solving problems for him. The other residents are friendly. His complaint is they staff is feeding him _too_ well. He used to live in the Valley in Southern California, so this beautiful building surrounded by redwoods and built into the side of a hill is a real (pleasant) change for him. I don't know what we would have done if he were stuck in So Cal and I was stuck in Nor Cal during the shelter-in-place order; I am incredibly grateful to Brookdale Chanate for being so helpful and accommodating.

If you are looking for senior independent or assisted living in Santa Rosa area, we had a fantastic experience at Brookdale Chanate. The staff and residents are very warm and friendly and the facility is charming. We arrived to an outdoor patio with comfy rocking chairs. [name removed], the executive director, said Brookdale would be holding barbecues there in the coming months. It will be a great area to relax and enjoy friends and family. [name removed] then escorted us to the dinning room, which is lovely, looking out on a wooded area. The food was delicious, fresh and not overcooked. Our waiter was attentive, made excellent suggestions and brought our food promptly. After lunch we went on the tour with [name removed], she's very knowledgeable, pointing out items of interest or telling us of activities to be enjoyed. We stopped at the library, small meeting room, pass laundry rooms and up 2 elevators to model apartments, The one bedrooms were a nice layout with kitchen, living room, bed, bath, lots of closet space and decks large enough to sit outside with friends.

[date removed] I am so grateful for all the help that Brookdale Chanate has given me and my family during my moms transition to their community. I think that your mom having an accident is probably the hardest thing that any family can go through, but when it happens during a flu epidemic, and you cannot be with her, there is really nothing harder in the world. Lisa Lomeli has been amazing through this whole thing and she has spent so much time answering all our many many questions and assisting us with the details, I cannot say enough about them, I totally recommend Brookdale Chanate for that anyone that needs Memory Care or Assisted Living for their loved one.

My wife and I just completed 2 weeks of quarantine at Brookdale Camino Del Sol. They treated us like royalty. The staff and aids were so helpful, friendly and supportive. the food is very good. My wife is in the right place.

My mother has been here for over 2 years in the SNF section, and we have never had a problem. We moved her from another nursing home in Lenexa where she got bed sores twice. She has a large private room that cost much less than the semi-private room she had in the other nursing home. They never have had any flu or norovirus outbreaks in her division (unlike her previous nursing home). She has a patio with flowers and even grass right outside her window. I have several friends and neighbors that had parents here and they were also quite satisfied.

This community is open airy and bright. It is easy to get around as it is all on one floor. They have living rooms/ seating areas scattered the community. They have nice outdoor spaces that are safe and secure for the residents. The food is pretty good, my dad seems to like it. One thing we did find is that there are some folks that like to go outside and walk around even in the colder winter weather and the outdoor area is not open for them to do this.

Would give them 10 stars, but only 5 was available. By far the most most competent best place for memory care. My mom, a difficult case, is doing great at Brookdale, where as no other memory care was able to manage her. The best management and the best staff - they provide high level of TLC and totally on top of things giving me a complete piece of mind. If you are in need of great memory care for your family member, I recommend Brookdale Dublin highly!

They take very good care of my dad. They give the attention he needs and work on keeping him active and social. He's doing much better now that he gets his meds when he's supposed to. They really try to plan activities the residents like to do. Residents all appear to be happy and well cared for. The staff also seems to be happy and is always very helpful.

Brookdale is an excellent place for your love one. Safe, awesome, and friendly. The dining area use linens and silverware at every meal. The difference activities is good the residents. As they told me they are not patients but residents. You can dine with your love one at any time, even spent a night. Three nourishing meals and desserts. Movie night, games, such as brain game, take them to church, short trips. Try it and you would love it. Oh there a 24 nurse on hand, handyman at all time to hand pictures, curtains,etc.

Overall value here is good. No matter where your loved one goes you must visit and check in on them to assure all is going well. It's common for their things to be misplaced in a memory facility. Sometimes it's just the patients picking up the wrong things and it's not always the staff. I have heard people complain about this type of thing. We sometimes call ahead to assure she has a fresh shower when we take her for a dinner. They do this, but not daily so they are very good about getting her ready for us to get her. She also sometimes gets her nails done and they have fun activities. My favorite is when people come in and read to them and they also have Sunday services. Her room is really nice and better then the one she had in assisted care. Many of the patients are worse than she is so it's a little sad to see this. That said she could not find her way back to her room, dress herself or take a shower so it was time to make a move. We try to talk with the staff and get to know them I do feel this does help with the care a lot. We also put my mother in law on an anti depressant and this eased any irritability so it's much better for her now.

My mother-in-law was a resident of Brookdale Anaheim Hills for about 7 months last year. We toured about 4 or 5 other locations in Anaheim Hills and Yorba Linda. She liked this one best due to the friendliness of the staff and residents, the cleanliness, and the food. It just seemed to have the best culture and she felt the most at home here. They offer many activities and the residents seemed happy. She enjoyed the food and they kept the place very clean. [Name removed] was very helpful and kind. She, [name removed] and some of the other staff were familiar with my mother-in-law's daily routine and would notify us if there were any concerns. Some of the front desk staff weren't always as friendly as they could have been but the other staff were top notch. The cost was comparable to other locations. We are happy that she spent the last few months of her life here and received great care.

Great staff and very caring of how they treat the people

My husband and I want to thank all the loving and caring employees who work at Brookdale for all of their support and concern relating to [name removed]. Sadly, [name removed] passed away on [date removed] at Samaritan Hospice. She had many medical issues. [Name removed] stay at Brookdale started last December 2018. She would always tell me how wonderful everybody was and she never felt alone. God bless all of your staff for giving [name removed] the proper treatment and care she so deserved. I would highly recommend Brookdale Echelon Lake to anyone who needs to place a loved one in an assisted living environment. Again, bless all of you who helped [name removed] have such a pleasant stay. Sincerely yours, [name removed] and [name removed]

When my mom was diagnosed with Alzheimer's in August of 2017, I was given 60 days to find a new home for her. Complicating the situation was she (and I) were located in Dallas, TX, but her wish and her son-in-law/grandchildren's wish was to re-locate to Waco (~110 miles south of Dallas). So walking into Brookdale Lakeshore for the 1st time was very stressful, as I'd been to a couple of other assisted living places in the area that were highly recommended, yet when I visited them they were either poorly maintained or the staff were indifferent to our challenges (or both). THANK GOD WE FOUND BROOKDALE LAKESHORE! My girlfriend (now wife) who is a health insurance agency owner suggested we check them out, and we immediately knew it was the place for my mom. From day 1, the management team there (Betty & Ed) took the time to hear our needs and reassure us that she would get excellent care there. She is currently in her own 1 bedroom apartment as she is still able to manage the majority of her daily needs. But the staff is always available and willing to help her with other tasks that she either forgets or has totally forgotten how to do. Alzheimers disease is terrible for the patient and their family, and while many think they can care for the patient in their home, I knew as a single man at the time that it just wouldn't work. Brookdale Lakeshore just blew away the other assisted living situations in the Waco area that we reviewed for cleanliness, support, and activities for the residents. And most importantly,, when she becomes qualified for Medicaid, she will be able to transition in place there so as not to have to go through the stress of having to find another place to live (of likely much lesser quality). My mom's 1 year anniversary there was on Oct 15th, and I cannot thank Ed, Betty, and the entire staff enough for their help, support, and love to make her living with Alzheimer's as comfortable as possible. I am so thankful to have found Brookdale Lakeshore in Waco for my mom, and I highly recommend them to anyone that has a family member dealing with Alzheimers or dementia to check them out for their services. I would give them 10 stars if I could!!!!

Brookdale Federal Way is a wonderful place and I will forever be grateful for the all the help they gave my mother. They have many caring people who go out of their way to assist people in need. It's a job most of us would run away from, but somehow they have they have managed to pull in some really wonderful caretakers.

Brookdale Arbor Place is a caring, comfortable place. The staff are great, the food is wonderful, and the many activities each day give me an opportunity to get out of my apartment and enjoy fellowship with others. The staff have always taken time to listen to me and help me with any needs or concerns. I would recommend this to any senior. Because there are several levels of care, I hope to be able to stay here as long as I live.

My father and his wife, in their nineties, really needed a place where they could live independently but with professional services available. We looked at several communities in Kingsport, and finally we found the perfect place . . .Brookdale Rock Springs. The facility is beautiful and so is the setting, and the professional care that my father has received in his first month as a resident has substantially improved his health and his ability to function independently. The move in was easy, and although there has been an adjustment period, Dad seems happy with his new surroundings and his new friends.

Let me tell you how wonderful this place; I call they answer. I do surprise drop ins and each of the staff is on top of residents needs. My mother chose this place because she was confident they would tend to her, and they have. I love the staff, as does my mother. They make sure she is 100% happy and I admire how well they treat the other residents. It smells clean all the time, it’s well kept, and even I love the food when I’m over for lunch. If ever you have a question; the director, the nurse, Med techs will always take time to answer your questions and make you feel just as welcome as your loved one.