Certus Living

We experienced poor communication with the staff at Edgemere. This is the main reason we are not currently happy with this community. The food is not the best quality and dad says it is like a cafeteria. The staff are friendly and the community is kept clean. They offer a few activities but I think they could add some more.

[Date Removed] The food is tasty. There's little communication between shifts. People aren't trained. My husband was placed in the dementia unit because of a good recommendation of a knowledgeable worker in the elder field. He is unable to go to the bathroom by himself. I told everyone there to please keep a check on him and I put up signs. He complained for 2 days that he hurt because no one took him to the bathroom. On the 3rd day he had an accident (which humiliated him). After that they were more careful. Socks weren't changed for 8 days. When I went to change the socks I discovered he must have been sitting for 8 hours with the bottoms of his feet all wet. I saw where there were times the disabled or blind people didn't have aids to assist them in eating. I would not recommend this dementia unit.

My mother lived here for a year. It was the wrong placement. She had significant cognitive issues that we didn't understand, but she was neglected here. The place is beautiful, but when we moved her to a different facility, we found out that she had many bedsores, which we were never told about, which developed because of neglect. If we had known earlier, we could have done things differently. As it was, she suffered in her last year of life from these bedsores. I would not recommend Edgemere to anyone.

I would never place a loved one there if I had to do it over again. After countless discussions with mgmt they still don’t care. We also were told multiple things at the time of our tour that were later told we’re not true. I’ve spoken with mgmt and then the executive director over everyone and she did not seem to care what we were told and only said she was sorry that the information given was incorrect and that they would not be honoring what we were told.

We do not think highly of The Heritage of Green Hills, if your loved one can take care of themselves this might be a fine place for them. The building is very nice, but they do not have enough help, the day to day works are very nice but they will be burnt our very quickly. They lost our loved ones laundry even though it had their names tagged in it. Our loved one was a fall risk and they did not do things to prevent falls, they were not very accommodating or willing to work with us when we gave suggestions. They said we could use whatever we wanted when it came to the medicine but they made us use their pharmacy.

When a resident passes, the Heritage requires what is called a short certificate before estate executors can remove items. Proof of being an executor and will is not enough. Obtaining such a certificate usually involves two of more days. In our case, although we were assured that none of the Heritage staff would enter our mom’s unit, they did anyway. When we finally gained access, it was not only obvious that staff or others had been in the unit, but also valuable items were missing. My suggestion is that if your loved one passes at the Heritage, go out and buy tamper proof tape and seal the door until they grant you access.

lots of turn over, none of the residents go to activities. Their assisted living is full of dementia residents. Staff is unresponsive.