Deer Meadows Operating II, LLC

My parents briefly experienced assisted living, but mostly long term care in the skilled nursing side since late 2015. The IL/AL apartments are beautiful & the SNF area & rooms are bright & visually nicer than most other facilities we toured. Most staff are caring & friendly. The place appears attractive but from speaking with long-term residents & their families we understand it's gone downhill since the recent new ownership. Food is rarely appealing, of low quality & inconsistent. In the SNF there has been a constant turnover of nurses & CNA's, some are hired through agencies. Communication is poor between staff & with family. Most care staff seem to sincerely care about the residents but they are understaffed & seem unhappy & overworked. I've seen them make both medication & physical handling mistakes with my parents. There are only a few long-time staff left that we truly trust & feel comfortable with & they are wonderful. I've learned that DM is an average facility, better than many, & is ok if you are in IL/AL, but I wouldn't feel comfortable just leaving my more vulnerable parents completely in their hands as I've learned they need a strong advocate & watchful eye here.

Our Legacy Gardens tour was not a good option and the tour guide ( which we set up prior ) was obviously in a rush and literally had her coat and keys in hand.

Deer Meadow has one phone number you have to go through that number to contact the people that you need to speak to. When you’re connected to that phone number from the main number and your messages they’re never returned .cleanness the rooms are awful. Articles of clothing and personal items and electronics are taken from the residents room taken/stolen and they tell you what you want to hear when you complain but things don’t get better I was really hoping with this new administration that things will get better I’m still hoping because I want my husband to get the care that he deserves the quality life that he deserves we did not put in him there to die we put in there to get him better the physical therapy is another issue what do I do? I’m just hoping things get better for these reviews or five years old there’s no current reviews on this.

Nice employees. Everyone nice to an old lady! I have a small apt. I keep it clean myself. There are 8 large apts. on the 5th floor, full kitchens, large ref, stove, dishwasher, 1.5 bathrooms, 1-2 bedrooms, they do not pay what the cruel, mean, uncaring administrator [name removed] priced my apt. when I came here, [date reomoved], 1 yr. feels like 10 yrs. I have a heart condition, my R/B is 2,760 a month. I do not eat any food, it tastes terrible! This [name removed] refuses to lower my rent, my [name removed] passed away after Dementia [date removed]. Shame to give this whole federal employee pension and S.S. to live here. I am going to sue this dump. I will not allow [name removed] to kill me from stress. She doesn't care! I know the owners are for rich men from N.Y. I will sue them also! Please help me I am 85 yrs old!

The critical care was the worst!

Please beware! My friend was there for a week after a lung transplant. They neglected to give her the anti rejection meds! Thank goodness her doctor caught it by reviewing her blood work and she was taken out of there immediately! How could they neglect giving her such a critical medication? How does that even happen?! It’s frightening and unfathomable. ????????????????????

This institution is very deceptive. My parent went there for physical rehab could not return home in their care plan it was not followed when upper mgt came in they said after taking all Moms funds that they had no contract to service behavioral health which was my mothers medical issue [name removed] came in from their side to back us Be ware of places that say they help elders but only lie to get all their funds and your love still remains very ill this matter us called breach of contract and it will cause medical fiscal emotional pain for years to come for the whole family Shame on you Deer Meadows and corporate staff for your greed and unkindness to our elderly community particular our elderly with behavioral health issues like depression.

This place is very disappointing some of the staff here really don't care about the residents, their is only one resident here on Ground A that gets his meds on time and what he wants or else him and his family has a fit and [Removed] runs with his tail between his legs to please them all while everyone else has to wait and suffer and that is just shameful... My father has been in this place for almost two years and I have been here day after day with him and trust me you if I knew this place was run this crazy, way I would never would had place him here but cause I'm able to put a review to let other family members know hopefully it will help you all. Don't place your loves ones in Deer Medows this place is not a 5 Start place like they like to claim to be...

Mom has lived in independent living for 10 years. She is in good health and an active resident. New management took over this past year and their responsiveness to complaints is disappointing. The quality of food has really declined and activities have reduced significantly. Mom complains regularly of the kitchen running out of food and the presentation dry, cold and often ineatable. We supplement her food regularly so she can still go to the dining room to eat with friends. Unfortunately, all her money has been tied up there so she doesn't have a choice to go elsewhere. This would no longer be my recommendation for adult living.