IntegraCare

1. The activities for memory care is non existence between floors. Not consistent, therefore one floor plans actions and the second floor is dead silent. It was explained that they will combine the two floors for activities to stimulate the mind. The fifth floor has nothing and is perpetually dead silent. They are completely isolated and has resulted in my dad staying in bed. They even eat on that floor. Isolation is not good. 2. I only had three instances where my dad was not cleaned adequately, but overall it has been adequate. They have been responsive to calls for care. They do have some good caregivers who go the extra mile to ensure that he is taken care off. 3. They sent out a rating within first month when you don’t have enough data; therefore, to get a discount, you had to answer. I did not due to what I was witnessing with activities. 4. Food average. Not consistent with providing weekly menus. Some events were nice, but can be better

Memory care staff depends on who is working to get good care. Make sure you visit them often. As far as the food goes, Memory care never got what the regular facility received. I would only recommend them if you can check on your loved one frequently.

There is not much to like if you have to live in a place like that. They have made some friends but they are always bored. The biggest complaint is the food.

The community is clean and the staff members are friendly. We gave the care services a N/A because we provide our own care. The meals at times can be a hit or miss. We gave the activities a N/A because our loved one does not participate in them. However, yes we would recommend this community to other families, it's all conditional on their needs at the time

I would say after being there over a year and promises of improvement which never happened I would be hesitant to recommend to others. Staffing turnover and personal care issues did not go away temporary agency people that were brought in to cover the gaps in care seem not to be experienced in elder care, nor did they have the bedside manner for it. food was subpar and menus did not make sense for elderly people. I believe there were a total of three EOO changes in the short time we were there. Overall, while there seem to be an effort for improving things it just never really happened.

As with most businesses some employees at Commonwealth were enthusiastic and went out of their way to be helpful. Some staff were careless and at times inconsiderate in the performance of their responsibilities. But that is likely symptomatic of the care giving business where staff generally is lean because of operational cost containment and forced staff reduction savings considerations. The end result of this was that available staff could not always respond in a timely fashion to the immediate needs or requests of the residents. Plus the employee stress levels this created across the board was very high from what I witnessed on my daily visits to Commonwealth. So new residents expectations and their actual service experience may not be exactly what they anticipate and expect it to be. The low rating I gave on food was not so much about quality but with the availability of the food planned to be served at various mealtimes. More than a few times during my wife's stay at Commonwealth they ran out of the food she ordered in advance of the meal and she had to resort to eating whatever was offered in its place or do with skipping a meal. I know with COVID that food deliveries might have been messed up or delayed. But during my wife's stay, which was well after COVID, there is little excuse for what appeared to be regular issues with last minute food substitutions or only having one choice. This happened several times where the only available choice was a fish item, which my wife is allergic to. This is something that left my wife with a negative feeling about her experience at Commonwealth. I will give positive credit to Commonwealth as to their sincere efforts to keep their residents involved in daily activities within their varying range of mental and physical abilities to participate. That's no easy task to accomplish. Commonwealth does have a wonderful lake and grounds behind the main building structure. So for those residents who don't have serious physical limitations they can sit outside on nice days and enjoy the surrounding environment.

The staff is very nice and were a huge help, working with us to find the best and affordable care package for our step-mom.

My loved one is currently a resident at Chestnut Ridge Wallingford. Some of the staff are absolutely great, some are lazy. The housekeeping is fantastic. The move in process was easy, but communication of what was needed was not great. I would suggest giving the family a list of what is needed for the resident. This facility, compared to other places, is good. I would recommend Chestnut Ridge Wallingford to family and friends.

We toured with Glen Mills and did not like the facility because it looked and smelled like a typical nursing home. That was the main reason for not choosing them.

We toured with Commonwealth Senior Living at Willow Grove and the view from dining area was nice. The person giving us the tour at Commonwealth seemed more of a car salesman.

We picked this community, because the price was better than other local places, and the location was closer to both myself and my brother. It's a good place for the price, but the constant turnover with staff makes it difficult for anyone to be taught the way to take care of someone. Overall, the staff seems nice and helpful. Management is courteous, but is somewhat unreliable.

Response time to resident's requests for care/attention needs to be improved. The staff is well meaning but seem to be short handed more often than not. My loved one often had to wait 30-60 minutes for a staff member to respond to his life alert bell. The last straw was the assistant director of nursing calling to inform me they believed my loved one had suffered a stroke and they were waiting for a "transport van" to take him to the hospital. I insisted she call 911 and her response conveyed that she was inconvenienced by the request, but she did comply.

Only speaking for experience on the memory care side of things - its a nice community but on the memory care side I do think the cleanliness could be improved as well as activities. We aren't there all the time so we do not see everything that goes on, but when you walk in on the assisted living side its very clean and gorgeous and it looks like there are plenty of activities, and then its somewhat the opposite on the memory care side.

Overall this has been an okay experience for us. There are some issues; however, this might be because they are short staffed. This is a nice community. The staff are friendly. It would be nice to see more experienced caregivers available and caregivers who like cats and dogs. The community allows pets for the residents as well. There have been times that I have asked for staff to check on my loved one, and none of the staff did this. I took it up with management and there is no follow through on this.

I would love it if the residents could get their bathing on a regular basis.

It's a nice place and the fees are more reasonable than other. There was a staff member who was very rude, and loud, towards my spouse. They need to improve on their staffing.

We really like the communication from the staff as far as everything regarding our loved one - since they were so communicative we got regular updates. However they memory care unity is fairly small and mostly includes personal care patients as opposed to memory care so we felt they could improve on the memory care unit and improve on the care capabilities

Our family had an in person tour and it was just an okay experience

Colonial Courtyard Tyrone had a case of Covid when we toured. I just didn't feel the place was quite clean enough for my preferences. And we never did get in to see the Alzheimer's section. So I didn't feel we got a good enough tour.

Our family had an in person tour and our first impression was more just neutral. Nothing really stood out in a negative or positive way.