IntegraCare

The staff was very helpful initially but after my family member fell we could get very little information as to how it had happened. Also to be noted my family member was only there 9 days as he passed away two days after the fall. A long term stay individual may have more insight into overall satisfaction.

beautiful view of the large lake from almost every angle. staff was amazingly freindly. menu looked very tasty with lots of good choices. room sizes kind of smaller then i would have liked. price very reasonable. residents seemed interactive and activity schedule looked pretty good. pets are allowed if you can care for them. only thing i wasnt crazy about is the hallways to the rooms had a very apartment feel and not very homey.

If mom had not fallen and gotten hurt I would have given this community a five. This is a smaller community and the staff were very nice. Mom seemed to like the food and she went on two excursions while she was there. They did offer daily activities including making pastries. This is a nice community and it is close to the hospital. She had a large room and bathroom. The check in went well. I think they were a little short staffed as mom also did not get one of her medications while she was there.

My mother was only at this community for a short period of time and I have to say things just went okay for her. The staff where nice and seemed to be attentive to her needs but there was a general lack of organization in this place. I thought everything from the meals to the quality care was just average.

The staff are nice, however I feel they are a little short staffed. The food is ok. The community is clean and well taken care of. They have minimal activities available. This community has the amenities my dad needs at this time so it is working well for us.

I was able to take a tour of this community and I just did not like it. The staff did answer my questions, but I got the feeling that they really did not care it was just something to say. I thought the community was decent, but just not the right place for my loved one.

I really was not impressed with this facility. Bambi was very helpful but there just seemed to be something missing. In the memory care area there was a smell (not sure what it was.) I just didn't have the good feeling that I had a Creekview.

Our family had an in person tour and we were just really disappointed and underwhelmed. It looked like a converted Days Inn, and the day we toured it was over 100 degrees and they just had the residents sitting out in their wheelchairs. It was just not a good first impression.

My parents have lived here for 6 months they promise and tell you what you need to hear and once you get moved in you get to see all the flaws they can't keep good employees because they over work them there isn't a nurse their everyday and the weekends they don't have enough employees to take care of the residents . I know all this because i am involved with my parents care i am there every day. I have brought all these complaints or concerns to the director and she just [language removed] and agrees but does nothing. I am looking for a better place for my parents i did a better job my self when they lived in their own home. I feel sorry for the residents that have no one to speak up for them.

They are not monitoring her oral care and as per state regulations she is not able to keep her tooth paste in the room. So, unless they bring the tooth paste to her she can only brush without it. I took a dentist recommended tooth paste to her on a Thursday and found that it had still not been opened on the following Sunday. And, I had removed the old tube of paste. They tried to tell me that sometimes they us their own tooth paste, which is just a lie. If they use any of their items they charge you for it straight away. I took her to the dentist for a cleaning and the hygienist said that the plaque build up was beyond belief. I'm guessing that this had been going on for quite some time. I don't think they have enough staff to properly care for all the residents. I'm not thrilled with the level of care she is getting.

I was looking for a place to bring my husband for a little while but I didn’t like it here and did not want him to be here. They didn’t have anything ready for when I was there visiting. It’s a closed-in facility so the residents can’t get out, they keep everyone locked in and it just felt like a jail. They were nice and clean but I didn’t like the way they did business. They wanted my husband to have a chest x-ray done, but he didn’t need it. The sales woman came to my house and asked us to fill out an application and told us that there would be a room available for my husband, but when we got there she did not have any rooms available. We drove all the way there and then had to go back home. I don’t think the sales person is very professional. When she calls, her number shows up as unknown and isn’t able to be called back. We even called the facility to make sure everything was good to go when we were on the way and we were told to come on in. There was no communication at all. I don’t recommend them.

It's a gorgeous facility, like a resort, a wonderful place. The food is terrific, and the laundry service was great. The big issue is that they are lacking in care, either they aren't checking the residents as often as they should, or they don't care as much as they say. They observed and assessed her, it wasn't a third party. They said that she would be able to be cared for there. She was only here about two weeks, but they didn't even notice she was sick. They have a black and white assessment, they don't look at the individual situation and their community and see if it's a good fit, they just see if they can legally take them. If you are fairly independent, it's a beautiful place, this is not for someone with medical care needs.

I found out from Abington hospital ER that my mother was in ER....not a word from Commonwealth...not a word. Don't depend on staff to respond quickly to emergency situations and dont expect to be informed by commonwealth if your loved ones goes to hospital or has some other emergency.

Was not at all happy with the residence. There were many issues and the biggest concern is lack of communication. For example, my father fell and received a gash on his head. No call that this happened or that he was sent by ambulance to the hospital. My mother and I found out three days later when we asked why he had staples in his head.

My dad did not participate in the activities, but the activities person did include him. Overall, I was highly disappointed in the responsiveness of the business and health staff to questions and concerns about my father's treatment. Even at the end after my father passed, there was a bill for [fee removed] we could not get satisfaction through a conversation. My father was transferred to a skilled nursing facility in which he was provided with better care. Commonwealth was a private institution... But the medicare facility took much more interest in the families.

Prices went up, meals are awful and safety of residents is so low on their radar. We actually just took my Aunt out of Commonwealth and she is thriving already. You shouldn't have to pay extra to have care takers come in to care for loved ones. I would NEVER recommend this facility. We came so close to contacting an Ombudsman to look into the care but family members were afraid of retaliation.

My experience was not favorable. Poor. Although my apartment was to be cleaned, I believe once a week. Although a cleaning was favorable, the scheduling was off, it was not cleaned every week. I had very little contact with the staff, but they were friendly and helped when they could. The meals were not good at all. One of the residents that sat with us at the table physically sick during the meal period I believe this happened three times in the short time I was there. No one came to assist the poor gentleman. I had to run around and try to find some napkins To his face and hands, it took quite a while to have somebody clean up after the incident One last thing was the rent. It went up shortly before I signed in and after I left less than a year later it increased another. There was not much activity planned for the residents.

The second fall was 2 weeks after she got back from hospital/rehab care from the 1st fall. My mom fell and broke her C1 and C2 on her third day there. Then, when she came back from the hospital and rehab, she fell and broke her pelvis and hip. They never called me or her to see how we were doing during her absence from there. It was just a nightmare. It literally changed the trajectory of her life. She passed away in October.

Moved a loved one in and have seen a steady decline in the care. Significant staff turnover. The sofa in memory care is unbearable to sit in due to urine smell. They covered with a moving blanket. The food has also been pretty bad. Would recommend looking at other facilities.

I previously gave a bad review but I am going to change it for now because the new management needs more time to straighten the problems out..Hopefully! If all goes well I will update again with a better review. And sorry for not giving them a chance.