IntegraCare

We took both of my parents here for the tour and I had informed them beforehand that we needed 2 wheelchairs. When we got there for our appointment, we had to wait an extra 20 minutes for them to try and find a 2nd wheelchair. It made me wonder what else they may miss since that was not done before we got there.

I would rate them high at first, but closer to the end it was not good. My dad was in a lock-down unit with other dementia patients and they reduced their staffing to 2 staff members per 16 people. I would not place any blame on the front-line people here, management just does not properly staff. I would not recommend this facility. It has been 50 days and counting and I am still waiting to be reimbursed after my dad has passed.

ESL is not currently a good facility for the memory care unit. The have had a lot of staff turnover the last year. So, no development in operational improvements. They had staff that was not providing good care. Short staffing levels at various times throughout the day. Supervision is limited so limited training and knowledge of who does and does not do a good job. So, family can not be comfortable with their care of their loved ones. But, the current staff is making some progress to have the same staff in the unit so they can know the residents and their need and behavior. And the residents can start to know them and feel comfortable with them. They have dismissed several who were not providing good care for the residents. But, still a ways to go for good care.

I would not recommend this facility. They let their residents sleep all night in their own soaked urine bedding. When asked to have your loved one walked to the bathroom, they say they will and things will change - but sadly nothing changes.

Very dark and depressing entry and hallways. Reminded me of a funeral home. Apartments were big but not conducive to senior living esp. stoves and bathtubs. The employee giving the tour was totally uninformed about the facility. Not impressed at all.Very few residents out and about. Seemed deserted!

My loved one was here for a time, and our experience was not a good one. They're all about the money here. They were lacking in every category, activities, friendliness, care, food, etc. From the management all the way down the care staff everything got a thumbs down, service was slow, impersonal, and poor all around. The only thing they were diligent about was making sure their bills got out on time.

I moved in on a very warm day and there was NO air conditioning available. No Resident Ambassador came by to help me get settled in. The way meals were provided was VERY CONFUSING. The plumbing is broken. My close washing machine did not work properly. No cold water. Had to fill a bucket at the kitchen sink and carry it to the washing machine. The close dryers are VENTED INTO the wash room and then the rest of the appartment. YUCK!! Activities are set up for very old people. I am in my early 60s and found very few activities worth doing. Maintenance was VERY SLOW to respond to any requests. Had to wait 3 days to get cable hooked up. Never got cold water at the close washing machine. The building was VERY LOUD during the night. Could not sleep.

-5. Could not be worse. Moved in to a very HOT apartment. No AC. Can't properly clean clothes. Washer does not work right. No cold water. It stinks. Dryer is NOT vented outside. It stinks. Can't sleep. LOUD Noise from a machine somewhere above. Starts around midnight. Keeps running till about 3 am. $400 in rent is wasted on a food allowance I DON'T need. Very few activities for me. No one plays cards. Maintenance is very slow. Takes at least 1 week to respond to a request. Management is very ineffective.

Do not send your loved one to this AL. Don't be fooled by the pretty front lobby - Fresh paint & new furniture cannot fix poor management. Call response metrics are false- they turn off bell & return an hour ltr to keep high response metric. One med tech uses racist language & her domineering attitude permeates the place affecting other staff. Management does not reigns her in despite formal complaints & notices to corporate offices. In fairness, there are a few good aides, but overall there is no "care mentality" like other places-it's more like warehousing. My loved one waited 3 hours to have her brief changed. Medication management is a ripoff forcing you to use their 3rd party service and the "Wellness" Center is a joke-run by an unchecked incompetent unqualified administrator. Medication errors are not uncommon. Staff trash residents rooms & do not clean up after themselves. On the plus side, activities programming, facilities maintenance, front desk, & food service are good.

My loved one was very upset with the quality of care, attention to medication requirements. My opinion is take it off your list as it only proves that you get what you pay for. They used unqualified people and failed to give medication as prescribed.

Our family was very disappointed with Chestnut Ridge. They made a mistake in our loved one's medication. And they were not very attentive to him or very aware of his condition. The cost is great, but we've learned that you get what you pay for.

I would not recommend this community to anyone. My loved one was only there for 4 days. We found our loved one in clothes that weren't his. Our loved one was left alone. The staff said that it was shift change and he would have to wait, since he was alone. My loved one got an infection due to him not being checked on. They wanted to charge for the whole month, even thought my loved one was there for only 4 days. I feel they are short staffed.

[Name removed] REVIEW' Glen Mills Senior Living-EDITH W. (continued 'part 2' after"because if all the bells and whistles going off!") NOTE: Facts contained herein can be verified thru PA Dept. of Human Svcs. and/or PA State Police. ....I'll NEVER forget that comment of disinterest as long as I live! After reaching Dad's room, I found him in ACUTE RESPIRATORY FAILURE!!! No one had given him the doctor prescribed albuterol because no one had looked in on him to see if he needed it or not, violating specific doctor's orders to "keep him on a short trigger"..keep a very close watch on him. I didn't even need a stethoscope to hear the gurgling of the accumulated fluid in Dad's lungs. He had all the covers up on him, all his clothes were on plus a sweater and a towel was folded in half over his head, he placed there to keep the light out so he could sleep. No checks on him, no care, no albuterol, NOTHING! Dad's Death Certificate reads at letter 'D': Cause of Death- RSV as the originating cause of Death.Glen Mills Senior Living even failed to get him to the Emergency Room as they had done for Mom without doctor's orders. I had to drive him to the Energency Room myself, as no one offered to do anything for him. And we're paying over $6K per month for this? As for Five Star parent company...they're no better. The Reg. Dir. of Operations, the Reg. Dir. of Healthcare Svcs. and the Pres. and CEO did nothing. After Mom's return from the hospital, we reported incident after incident in accordance with our Residency Agreement. One such incident whereby a nurse who was giving a breathing treatment to Mom by mask, strapped the mask over my 91 1/2 ye old Mother's face and left the room, for getting to turn on the air compressor that supplies the air to breathe in the mask along with the albuterol and budesonide medication. When the nurse saw me arriving downstairs, it surely reminded her of something important, BECAUSE, she literally raced up the stair tower steps(I took the elevator as usual),arriving together at Mom's front door. Both of us entering as the Nurse exclaimed: "Oh my God, I forgot to turn it on!" as I watched Mom's rib cage rising and falling quickly, with her gasping for breath I saw the mask on Mom's face. Both Corporate and the facility disavowed the fact that Mom was almost suffocated ; instead promoting the statement that "the nurse never put the mask on Mom's face and had been called away on another emergency! AND that "she didn't suffer from any clinical issues!" Our family experienced total denial! WHAT A LIE! I was actually there and I saw the mask on Mom's face with her gasping for air when I entered the room with NO AIR COMPRESSOR RUNNING, just as the nurse had exclaimed. with my own two eyes. Do you want LIES AND COVERUPS as a main ingredient of your Loved One's care? Even the PA Dept. of Human Svcs. did nothing as they were trying to get the facility's 'Provisional License' restored to 'Regular Lic.' by October,2019. Because of this, the incident has been referred to The Insoector General of Pennsylvania's Office with Senator [name removed] spearheading the investigation into the PA Dept of Human Svcs. inaction concerning the facility negligence, including our Father's wrongful death and our Mother's breathing treatment gone horribly wrong and an additional matter I have first hand knowledge of, per the PA Dept. of Human Svcs. report to Corporate Pres. and CEO of Five Star: of a woman who choked to death on a hotdog while eating in the dining room at GMSL. A report was filed with the PA Dept of Human Svcs. indicating that firstly: no staff members in the Dining area at the time had training in performing the 'Heimlich Manuever' and secondly as I read the detailed report that: no one had called for EMT assistance until 17 minutes after the female resident lay aspirations on the floor.When EMT's arrived in the dining room, she was deemed dead at the scene. Is this the type of facility you want your family member staying at? Don't chance your Loved One's lives at this despicable personal care facility. Yes it is a 'personal care' facility and it is NOT covered under the statues of 'Assisted Living' facilities covered by the Bureau of Hearings and Appeals in Harrisburg, PA . Our own attorney didn't even know this, but now YOU DO!! The Five Star Corporate Attorney Firm took advantage of this and had our Dear Mother evicted..yes, evicted at 91 1/2 years old because the Judge declined to render an opinion since his Court did not cover 'Personal Care Homes' and a PA Dept. of Human Svcs. Licensing Manager, who wanted to restore the facilities 'Provisional' license to 'regular' license wrote a letter stating that our Mother was "a burden to the facility" and our family did not have further funds to fight the case. It cost us $5K in attornies fees, a life changing upheaval for our Mother and a New Community Fee of $3,500 at Sunrise Assisted Living which, by our personal witness, is far superior in EVERY way to what we experienced at Glen Mills Senior Living. The Director at the PA Dept. of Human Svcs Headquarters in Harrisburg has been given the assignment of investigating all of the elements of this horrible Senior Living experience...one of total incompetence! Please check for yourself, if you desire further substantiation prior to making your decision. Go on the PA Dept. of Human Svcs and enter in the appropriate fields: Personal Care Homes, Southeastern Office Delaware County, Glen Mills, 19342, Flen Mills Senior Living and go from there, perusing all the violations submitted to The Corporate Pres. and CEO's office. Thank you for caring enough about your Loved One to heed this honest, but painfully accurate review [removed] Mills Senior Living now appears to be under new ownership..No longer Five Star Senior Living, but now SNH Penn Tenant LLC, also located in Newton, Massachussetts, however. Recommend investigating further into their 'new' operating license that runs from [dates removed], keeping in mind that it's only a piece of paper. Based on your knowledge of all the lying, corporate deceit and governmental philosophy "it's better to cover up negligence and evict one person, than to shut down a facility for negligence and displace a hundred peoole!"; you are left with the decision.. "Should I place my Loved One at Glen Mills Senior Living?" I think not.. anywhere else is where you should go. Goid luck to you... and God Bless.

The review is of the Memory Care Unit. It is understaffed, especially on the overnight. Aides will take a break while leaving the remaining aide alone. They encourage hospice because they do not have the trained staff to deal with Alzheimer's patients. Hospice could get my parent to shower every time they visited; only the Woods' social director could get my mother showered. No aide or MCU supervisor could do it. The activities schedule looks full but out of the 20-30 times I ever visited, at all different hours of the day, there was only one time that the scheduled activity was actually occurring. A resident was able to escape through the patio gate and was missing for at least an hour. They claimed there was an electrical problem with the alarm, we think they ignored it for too long. All of the wheel chair bound residents are gathered in the dining room every day and spend the day sleeping there. This place looks great, but looks are deceiving!

Our tour was awful, I would not recommend the facility to others. We walked in and it was so dirty that we wanted to leave right away. If the man showing us around was not so nice we would have. When staff were wheeling residents by a lot of them smelled like urine. It was not a good tour experience.

We had a terrible experience. They messed up our appointment to come tour and were very unorganized. If they were that unorganized just with setting up an appointment, I knew this would not be the place to put my loved one.

Very disappointed in this place!!! My father did not at all received the care he needed, even with doctors orders that needed to be carried out to ensure my dad’s health! Even basic care such as showers and hygiene was neglected on many occasions! Despite voicing my concerns multiple times, nothing ever changed!!! No one ever helped my dad with incontinence care, and a bedsore resulted. I very often had to perform care for my father due to their neglect in doing so. The executive director acknowledged that there were “MISSES” in my dad’s care, but that he would speak to the nurses to try to rectify this. “MISSES” in care caused my father pain, lack of dignity, and health issues. The place is very understaffed and uses agency nurses constantly to try to keep the place going. Call bells go off and are unanswered for long periods of time all the time. I hear the call bells ringing in the halls for extended periods and no staff are even around checking on people or answering them! The lack of care my father received is unacceptable! We moved him out last week, and he already is doing so much better! Shame on Glen Mills Senior living!

Do NOT put your loved ones here!! My sister and I found ourselves in a legal situation with a hateful stepsister who placed our father in the Exton Senior Living facility. The staff was so uncooperative it was unbelievable. They had no respect for the fact that we were his only two children (who were in no way estranged from our father). We had to get our 91 year old father to insist they put us on his Emergency Contact List. And even after he did that, they never contacted us when he was put into the hospital. He died the next day and we had no time to get there. We could barely get them to bring him a phone so that we could talk with him. Both my sister and I live states away. It was a horrible and depressing experience to say the least! Do NOT put your loved ones here!!!

I have seen first hand multiple times the miserable and at times rude staff at this facility. I am able to witness this because I am not a family member. The dining room staff is beyond miserable and rude. I have never seen a pleasant worker in the dinning room and the food and service is horrible. You do find a few pleasant and helpful employees but they are few and far between. I have been to multiple facilities where the staff and quality of food served is wonderful but not here. God help those that can't communicate in a place like this and for those that can they may think all facilities are like this but that can't be further from the truth. They are continually understaffed which effects what little quality of care they do get making the situation even worse. I will say that the facility is clean but that is about the only positive I see. The few daily events are basically the same every week. So there is very little to do. Please take the time to look around before placing your loved one here. This facility needs to take a hard look st who they are hiring starting in the dinning room and insure they have enough staff to meet the residents needs. There is barely a warm welcome when entering the facility which should be the first warning sign. I see what they don't want families to see or know. Please please please look elsewhere.

This was one of the worst decisions we had to make as a family. I can't even count the number of times I was made to feel uncomfortable by all of the staff members when visiting. Constant dirty looks - perhaps because we knew the poor quality of care that was going on no matter how many hours were spent trying to collaborate with staff members how to make things better. How to respond when an emergency call bell is ringing instead of ignoring it for over a hour. As the level of care increased, they insisted they could do it (probably just for the increase in money) and FAILED miserably. My blood boils any time I think of this place and I absolutely do not recommend it to anyone else thinking of putting someone they love in here.