Monarch Communities

Transitioning my mother in to a new assisted memory care facility was definitely made easier through the wonderful director of Community Relations, [name removed], who answered all the questions that helped me to select this community for my mother. The process can be daunting, especially in this uncertain pandemic environment, but all my questions about providing a safe facility were answered. Brandywine Living has a team of caring professionals who coordinate socially active programs, including private Face Time meetings to keep in touch with mom and who coordinate with a caring medical team, who are receptive and responsive to monitoring mom's needs and my concerns. Daily menus are sent to my e-mail address and the food sounds delicious.

My Aunt Alma, who just turned 100 years old on [date removed], has happily resided at Brandywine Living at Seaside Pointe (Brandywine) in Rehoboth Beach, Delaware, for the past 6 years. Despite the lockdown of the facility due to the pandemic, Brandywine staff hosted a delightful, but small and responsible, birthday celebration for her while wearing face masks, exercising social distancing, and following proper sanitation. This facility’s low incidence of COVID-19 infection amongst its residents and staff is a strong testament to this facility’s conscientious adherence to national health experts’ guidelines on control and containment of the coronavirus. All of the employees at Brandywine (ranging from the on-site nurses, personal care aides, cooks, dining room servers, administrators, business office personnel, activity planners/facilitators, concierge desk workers, van drivers, housekeepers and building maintenance staff) are essential workers and health care heroes in the truest sense of the word. It requires the coordinated efforts of all of these different individuals to operate a well-run assisted living facility, especially when having to cope with the challenges caused by COVID-19. The long-term Executive Director, [name removed], provides hands-on leadership, pitching in to help out staff, when needed. She and other staff have come to know each of the residents by name. The nurses, personal aides, and dining room servers are also knowledgeable about the individual care requirements of residents as well as their likes and dislikes. The concierge staff help to schedule residents’ medical appointments and the van drivers transport them to their appointments on time, which is particularly helpful to those residents in wheelchairs, like my aunt. The activity planners/facilitators help to keep residents’ mentally engaged and provide opportunities for social interaction through creative and entertaining ways. The housekeepers and building maintenance staff ensure that both residents’ rooms and all the common areas of the facility are clean and properly sanitized and that all structural or mechanical aspects of residents rooms (e.g., in the bathrooms or kitchenettes) or in the rest of the facility are in good condition or working order. The overall interior design, furnishings, and seasonal decoration of Brandywine Living at Seaside Pointe makes this facility look warm, homey, and inviting. I am very grateful for the thoughtful and dedicated staff at Brandywine that provide my aunt both high-quality health care and personal assistance with daily living skills, which have enabled her to live safely, comfortably, and with dignity.

My Mother is a resident of Brandywine Living, during Covid-19. I feel she is being extreme well taken care of during this difficult time. The staff is going above and beyond, to keep the residents happy and healthy. I want to thank everyone for their efforts. When I do video Chats , or window visits, my mom is always saying , how friendly everyone is. How she loves her room, and how clean everything is. She loves the food, which I laugh, because at home she didn't eat much. Thank you, again Brandywine Living !! My family and I appreciate all the help and support you gave us during this stressful time.

My Uncle, who recently passed, moved to Brandywine with his spouse, who has also passes, in 2015. Brandywine is blesses by a great group of caregivers who places my Uncle's interests and needs first. They are a model for Person Centered Care. Thank you so much to [name removed], her staff and especially to the many care givers in the memory care support floor.

[name removed] what’s a tremendous counselor to sit with. Took her time, explained many things, showed us all around. And took a great deal of time talking about logistics and financing. The folks we met while walking around were very friendly. The facility was immaculate and we were extremely pleased with the precautions and procedures they have in place regarding COVID-19

My wife and I recently moved into this community and couldn’t be happier! The service is excellent and the food is great!

When others hear my mom is in a assisted living they are always intrigued to hear what great care she receives They go by horror stories they hear about but Not at Brandywine governors. Mom has no complaints she enjoys activities meals and friendships she has made The Nurses are always so caring they keep me informed and give me sense of ease with covid not seeing her for months was hard but she was good they kept them safe and entertained they would let us FaceTime when we wanted so the change with Covid was not as critical to mom because of this team we looked at 4 other places but this was the most family like friendly and clean

I have been living here for quite a few years now and am very happy here! It is a great location! I visited most assisted locations prior to selecting Brandywine in Mahwah, NJ. I know I made the right decision especially after how well things were handled the past few months.

I feel they were very friendly and fabulous. My loved one was in the memory care area. I would tell my friends that this was a good place. I would recommend it. The room was beautiful and the staffing was good and attentive. The food was great and I was able to have meals with my loved one.

Very nice place. This place will be considered in the spring as we have delayed due to COVID

We chose Sunrise of Paramus because it was spotless, close to home so I could see my mom everyday, and it was pretty. I wanted her to feel like it was an apartment not a care facility. The apartment size was good, the layout was very smart. When you walked in the studio, it was open. We could not have been happier, they treated her family. The food was pretty good, the food services director was fabulous. He tried to get my mom to eat, he would ask her what she wanted to eat and make it for her. He would stop by her room at the evenings to bring her snacks. Everyone from the receptionist to the kitchen staff was amazing, we could not ask for anything better. We had an issue with her faucet and within an hour it was fixed, they were very responsive. My favorite part about her stay here was she always had the same aid everyday, so she got to build those relationships. She was an RN herself, so she really appreciated the care she received. I would and have recommended this facility. The only thing I would suggest is more activities for vision impaired residents.

The community has communicated very well with us and let us know about anything that has come up. It is a small community, but the staff knows our names. In recent days they have allowed us to see our loved one in the courtyard. They make you feel that you are not interrupting them at anytime. They have allowed Face Time or virtual visits to see our loved one, during the lock down.

The staff was wonderful, very clean community. Everything was great. They provided great care to the residents. The residents get to swim in the pool, they play cards, and go to exercises classes. The rooms were pretty good size.

My wife is in the memory care unit, she is in the highest level of care. The are very accommodating to each and every resident. My wife participates in bingo in the memory care unit. She really enjoys it. I have eaten there twice and it was excellent, my wife eats there three times a day and she has never complained. This community has bigger rooms for less money, it has a better value then the previous community we looked at. I would certainly recommend this to a family or friend.

Although I love the place, i feel the assessment was completely unfair. Do they expect cartwheels out of these people for the $$$ they charge. I am very disappointed.

My mother-in-law lived here for many years. The attention and care she had received was beyond wonderful. Throughout this Covid-19 pandemic, Brandywine remained a safe and healthy place. Our mother passed away from old age in a place we were very lucky to find.

I give this assisted living facility 5 stars! I recommend this facility to anyone looking for a high quality and loving environment for their loved one. Everyone at Brandywine Reflections goes above and beyond to make sure every resident is happy and engaged.

I have to say it was difficult enough placing mom at a assisted living then we get hit with Covid 19 keeping us away it was very difficult for my mom but the exceptional staff always goes above and beyond [names removed] have gone above and beyond I know she is safe and cared and loved there These 3 nurses you can not find anywhere else they are true angels The new Director [name removed] is wonderful as well Thank you all for everything

Visited back in February, absolutely beautiful community! Mom will move in when she is ready.

The community is pretty clean. They come in once a week to the resident rooms and change sheets, towels, and vacuum. The staff is very friendly. For what my parents need, they are doing a great job; we like the care. For the most part, we do like the activities although they could probably do more. Definitely a good value for the price.