The Pointes Consulting

No Animals $3246/month $574 Aq Ft. Good Menu with many alternatives Low salt - no diabetic or caloric considerations Weekly Housekeeping Pull Cord in each room. No bathtub in room - Need to go to 3rd floor for communal tub. If the day comes where Ron can't administer his insulin he will have to move. They will do laundry at no charge.

We really liked Eastgate Manor. It was very clean. They offer many things for the residents. It offers our family member the assistance he might need, but still lets him have lots of independence.

My mother is currently living here. She loves it. She has made many friends and they have bingo and pokeno. Overall it has been an excellent place for her. The only negative that we have experienced is the nursing staff. They have a high turnover and my mother requires medication management. She has ended up in the hospital twice due to her not getting her medication as prescribed. If your loved one has a medical condition that requires strict medical management this is an area that needs significant improvement. You have to continually call the nursing station to make sure the medication is being filled by their pharmacy and that it is being given as prescribed.

Request a team meeting with directors, RN, CNAs working with your parent during the first week your parent is there. You must all be on the same page with what is communicated to families, what is families responsibility to communicate, etc.

Nice community, pleasant environment, clean rooms. There were wanting extra paperwork that other communities were not and this was a downfall.

My mother was here for a total of 6 months. Place is really nice and clean. Rooms are nice. My mom made a lot of friends during the short time she was there. My issue is the nursing staff. My mom really started to go downhill health wise and eventually needed medication management. The CNA's were not very efficient with giving medicines and there was a high turnover of CNA's. Half the time my mom would not be bathed and I would have to complain but when I did it was taken care of. Beware though if your loved one has any cash laying around it might go missing. My mom was in the hospital, then went to inpatient hospice. When she passed away there was $20.00 missing out of her drawer. Not sure why there was such a high turnover but hopefully this has changed since 2019

Studio rooms way too small. Exterior ancillary doors are unlocked during the day. I believe there is no nurse on duty through the night.

Too much like a nursing home and in definite need of some building care (chipped paint, very worn furniture).

I was not impressed with the Eastgate Manor. I did not even go inside because when I pulled up, the parking lot needed some work. From what I could see, the building was not maintained very well. I was also crunched for time, but I did not like my first impression of the place.

My friend lived here for a short time until there was an incident that lead her to be sent to the emergency room. I wish they had called me instead of sending her there. It would have been a better outcome. While she was there she participated in some activities and ate the meals they gave her. Most the staff were very, very nice. I wasn't aware that if one becomes immobile they ask that you move out.

This community seemed tiny and crowded. They also seemed more interested in getting the money and not about my mom's needs. The community seemed clean and the food was ok. The person that took us on the tour was nice.

The Pointe was clean but the person who gave us a tour John Rainey, was not very polite or informative. His approach was very inactive. Basically, we had to do all the talking. Did not give us much information and felt like he didn't want our mom in his facility because we asked too much about supportive living. This was a complete turnoff regarding their staff. Would not recommend dealing with this facility.

Amanda was not there for the visit, the staff was willing to give me a tour but i declined . i was frustrated and upset that this appointment did not go as planned

While we were searching for communities this was one on the list. It seemed like it was not as nice as the other communties we were looking at. Really seemed to be on a lower level then the rest. The community is not a bad community it just wasn't what we were looking for.

I liked this Assisted Living but it is not secure.

very nice, rooms were nice, nicely situated. Not a smooth transition to memory care due to all women in that unit. this was a drawback because 2 women would have to leave before they could accommodate 1 male.

If you go for nursing help it is very limited. Nursing not warm and friendly. Cna staff was very good but limited to what they can do. Dining staff very good. Administration staff seemed to change but no update to residents on who replace who. Facility is mostly clean didn't seem to enough staff. Maintenance staff very helpful.

I think we may have got [name removed] on an off day. We aren't sure that this will be a good fit for our mom. When asked about scenarios of how mom would be cared for in Memory care, it didn't seem like there was much individuality, just the way things are done.

The food at this community was horrible and they did not have a large variety of choices. I did not like the management as they only seemed to care about the money. The rest of the staff did not feel comfortable making decisions on their own. I would not recommend this community.

They drained my mother's entire life savings and left her homeless after she contracted COVID at their facility. Its very disappointing this is the state of care for our eldery. If I could give it zero stars I would.