The Pointes Consulting

Extremely frustrated with the evaluation interview at Eastgate. Our impression was that the Nursing Director was looking for an excuse not to admit my sister, who would be moving from another assisted living facility that she has been at for 3 years. This was a completely different impression from what we received from the Admissions person after 2 visits to the facility, who identified an apartment, etc. Although this facility claims to be for assisted living and is funded by the state to do this, the screening process was to determine how independent a person was, so that they would require the least amount of assistance. If your loved one needs assistance, stay away from this place! They are very deceptive and we were completely blindsided by the Nursing Director and Executive Director's denial of admittance.

Short staffed. Rude workers. Workers do not wear name tags and are defensive. Unprofessional.My mom was dropped twice. Administration is stressed out and not empathetic to patient needs.

The screening to get in to Eastgate Manor in Algonquin Illinois is Ridiculous and Absurd!!!!!!!! Everything was going well until the dreadful day my Aunt had to go through the last screening process. That particular screening entailed my 86 year old Aunt sitting in a small room, which was extremely cold, with the so-called "professional" asking her foolish, ludicrous, nonsensical and outrageous questions and testing her for 4 hours straight with only one 15 minute break and unable to go to the bathroom when she needed to. I know it was for 4 hours because I was sitting there waiting for her. Are you insane to do this to the elderly!!!!!!!!!!!! My Aunt was extremely distraught, perturbed, flustered, felt belittled, flustered, shook up, angry and Very upset. For a whole week after this so-called screening, my Aunt was so upset to a point where she was crying every day, angry and lashing out, not wanting to eat and did not want to see anyone. Is this the way you treat the elderly!?!?!??!? If so, I would not and do not want my Aunt, parent, brother, sister, Uncle or anyone else for that matter anywhere near this place. You can believe me when I say, I definitely will not be recommending this place to anyone!!! As a professional in the Healthcare field, I was astounded and flabbergasted by this ordeal that my Aunt was put through. For what...just to get in to your facility!?!?! I know for a fact that there is no known specific testing to determine dementia, alzheimer's or any other sort of memory loss issues. For you to put the Elderly through this type of "screening" is wrong and you should be ashamed of yourselves!!! I have since placed my Aunt in another facility that is much more beautiful, the staff is more attentive, caring, understanding and compassionate. She is thriving and very happy living in her own apartment, taking charge of her life, taking her own medications, attending activities and making a lot of friends. Again, I would NOT recommend Eastgate Manor to anyone!!