Tharon Management

My dad has been here for over two years. Most of the staff are drawn to this type of work and really care about the residents. If there are any issues, I bring them to the management and they are addressed and remedied.

I would recommend it. We picked this community, because it was recommended by A Place for Mom.The residents seemed happy for the most part.

The activities were fine - just not up my dad's alley (he's hard to please). We had just a couple small complaints about care, hence the 4 rating. Best: responsive staff, push button necklace for when he needed help, flexible meal times, friendly. Nice patio/indoor spaces- this was very important for us. Worst: I think they forgot to do his laundry on laundry day. His bedroom was very sparsely furnished.

All areas of the facility get high marks. Staff is always ready to help in any way possible.

My loved one refuses to go to any out of the house activities so I can't really rate that. Activities in house seem to be ok. They don't seem to be able to help me get her clothes or other needs and I love out of state with no way to return what she doesn't like or what fits. They don't seem to be able to control what she eats and she has gained 20 pounds in 1 year. At [fee removed] a month I think I should be getting more help as my loved one is self sufficient and doesn't require help with anything.

Pacifica is a lovely place for my mom. She feels very welcomed by all the staff. Everyone is very friendly and helpful. All of the amenities are well kept and the facility is clean. Care is a bit pricey.

The apartment size is just fine for mom. Amenities are good from what I know. Mom's not a social bug, so she doesn't participate in activities so much. They have just seemed a bit short on staff lately. All in all everyone is friendly and very peaceful. Mom's happy here. The courtyard rooms are what makes this place, being able to look out and see the courtyard with flowers and such is makes mom the most happy. They do have inside rooms also.

Unfortunately, my dad didn't get to spend too much time at Aegis at Shadowridge before he passed. The staff at this facility was excellent. I didn't meet a single one who didn't seem caring. The food was very good. I actually wanted to spend time there with my dad. I would recommend this facility to family and friends.

Overall: Good job. Areas of opportunity for consideration: 1. When calling in, often no one answers the phone. 2. When asking a question at the front desk, I would sometimes get conflicting responses from previous person. If you don't know an answer ...it is ok to say I don't know...then go ask for help. 3. Risk, if no one is at the desk in the front, there is a risk of unwanted entry and departure.

Had some issues with billing but the Director got on top of things and straightened it out. The Director is 5 out of 5. The facility is not "high-end" and this makes it a good fit for our family. It is 5 out of 5 for meeting our needs. Quality of care might be higher since in our case care is also being provided by Hospice. The concerns we've had about oxygen might be on Hospice, not assisted living.

It is expensive and the family needs to provide toiletries and depends if needed. They will call an ambulance at the drop of a hat and you may have ambulance bill. Says it is all inclusive, but that is not 100% true.

This facility has been great so far, especially compared to some of the other places that we've had experience with. The level of care here is great. Everyone is very friendly and on top of things, all of the staff are great. Housekeeping is done once a week and is very thorough. Communication with the family is good, they communicate a lot and keep me updated. Overall, it's been a very good experience. I would absolutely recommend this facility to friends and family.

Sierra Vista to us felt more like a hospital rather than senior living. Very sterile. We were there on a Saturday and we barely saw any residents, there was not much going on. I did like that they had cabanas with yards, those were nice. It is a smaller facility so there are less residents and activities. The people were all super friendly, it was just not what we were looking for.

It's a pretty good place. They do try their hardest to take care of the patients. The staff are very friendly. It looks like there are plenty of good activities. Sometimes we've had trouble with the night shift not changing our loved one's diaper right away, which caused breakouts and sores that have since healed after some time. Overall it's a pretty decent place for the price. They, like many other places, are just understaffed right now.

What we really like about The Gardens is one individual will be assigned to your loved one to care for them, but if your loved one ever needs help any staff members from the director to the maintenance team will assist. They are all so attentive and helpful. Even in the most difficult situations they seem to really be able to handle things in a very professional way. There is musical entertainment there and church services and we would recommend this community to other families.

The property is older, but well maintained! I really like that Sunlit Gardens has different buildings for different stages of dementia that you can move between depending on your needs. The food choices are good. The staff is caring, but they are a bit understaffed. Activities are pretty good, but there's nothing for the memory care residents in the evening - so there's a lot of blank time. They have far less amenities than the newer larger places, but what they do have is well done. They have great pricing and in general we're happy!

There are very friendly staff here who went the extra mile for my loved one and her needs.

We had a very pleasant tour with Crescendo Senior Living. The reason we did not choose this facility was because it is two stories and we wanted someplace that was all on one floor.

Our family had an in person tour experience and it was a good tour it was a top contender. The room they had available was a nice two bedroom, with a separate dining room and living room. It was a nice community.

Overall I thought The Lakes at Banning was very nice. It was clean and all of those things. The people were very nice. For my personal taste, it was kind of dark in there with the furnishings and things. So it just didn't appeal to me. We didn't get to try the food here, but having moved into a different community, I would recommend that anywhere you go you try the actual food the residents are being served, if you can.